Hey I am Sharmaine

Rely on Me: Your Trusted General Virtual Assistant

Hello! Thank you for visiting my profile. I am an Undergraduate Business Administration majoring in Financial Management. While studying before, I also worked full-time as an Social Media Manager in a Salon here in Cebu City and later on became a customer service representative handling over 500 calls every day under Travel Account in Sykes Asia Incorporated. This job, allowed me to handle calls with confidence while maintaining a good rapport. After becoming a customer service representative I have been transferred in a chat support within the company where I provide assistance with their booking inquiries, itinerary changes, destination recommendations, travel arrangements, and any other travel-related questions or concerns they may have.

Everything I went through was a hands-on experience that taught me a lot about what makes customers tick and how to meet their needs. Nevertheless, I learned a lot of new strategies to effectively engage with customers and solve problems more efficiently. Over the years, I've developed my skills as a Call Center Agent and while overseeing operations in a fast-paced startup environment. My role has been integral to streamlining office processes, and ensuring seamless daily operations.

In pursuit of my goals, I'm looking forward to utilize my talents, expertise, and beliefs to make important contributions and surpass expectations. I genuinely believe that growth is fostered by unyielding constancy and a clearly defined aim for every endeavor. My passion is in producing results with intense attention, assuring work completion by the end of the day.

Sharmaine Astacaan Castañares
Cebu City, Philippines
sharmainecastanares19@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Chat Support Specialist
Cold Calling
Costumer Service Representative
Real Estate Virtual Assistant
Social Media Management
Facebook Ads Management
Logo / Brand Designer
Graphic Designer

Certificates

General Virttual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2nd year - Undergraduate
Bachelor of Science in Business Administration - Major in Financial Management

University Of San Jose Recoletos

2021
Senior High School - Science, Technology, Engineering and Mathematics

University of San Jose Recoletos

2019
Junior High School

Divino Amore Academy

2020 - 2021
Cebu Century Plaza Hotel
(Receptionist)

Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

2021 - 2021
Sykes Asia Inc.
(Costumer Service Representative Travel Account)

Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.

2021 - 2022
Sykes Asia Inc.
(Chat Support Specialist Travel Account)

Provide assistance through chat support with their booking inquiries, itinerary changes, destination recommendations, travel arrangements, and any other travel-related questions or concerns they may have.

2022 - 2023
Welness moment spa and aesthetic
(Social Media Manager)

Actively engage with followers and reply to comments, messages, and enquiries to manage and expand online communities.

My Services

Chat Support Specialist

Address customer queries, resolve issues, and offer support in real-time to ensure a positive customer experience.

Cold Calling

Reaches out to these prospects via phone calls to introduce the product or service, generate leads, and ultimately secur

Facebook Ads Manager

By designing, administering, and evaluating Facebook and Instagram advertisements.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Graphic Design

Graphic design is an ability in which experts produce visual content to convey messages.

Logo / Brand Designer

From creative initiatives to clients, a clear area for ideas and work-related processes as a logo designer.


Works

Brand Design 01

Graphic Design

Video Advertisement Clip

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
sharmainecastanares19@gmail.com


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