2016
BSIT
Bestlink College of the Philippines
More Info About Me
Hi, I'm Sharlen, 29 years old. All of my experience molds me to be reliable, honest and flexible in completing my task in an ever-changing workplace and being open for criticism for the change and improvements. Because your success is my success.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2021
-
2024
Carelon Global Solutions
(Customer Care Representative)
In this career, my responsibilities are to answer phone calls, resolve patient
health care benefits questions. Provides over the counter products
information and order over the phone, and direct patients to the proper
resources for further assistance with their issues.
2020
-
2021
VXI
(Technical Support)
Responsible for providing advanced high-speed technical support via
inbound phone inquiries. Troubleshoots hardware and software issues and
communicates with helpdesk to resolve complex issues/problems. Provides
technical assistance to insure a positive best customer experience.
2019
-
2020
Sitel
(Customer Care Representative)
In this career, my responsibilities are to answer phones calls, resolve
patient health care coverage questions. Provide medical care and benefits
information, and direct patients to the proper resources for further
assistance with their issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.