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Bachelor of science in Accounting Technology
University of Mindanao
More Info About Me
Having worked as a Customer Service Representative for 4 years, specifically focusing on Amazon CSR, food subscription services, and e-commerce sites, as well as having 5 years of experience as a Social Media Evaluator on many platforms, I am highly confident in my ability to succeed in this position.
Through my past experiences, I have cultivated robust organizational and communication abilities, which have empowered me to proficiently oversee administrative responsibilities and deliver outstanding client assistance. As a customer service representative, I have effectively managed a diverse array of customer inquiries, immediately resolved difficulties, and consistently ensured high levels of satisfaction. Through my interactions with Amazon's customer service representatives and my use of food subscription services like EveryPlate, HelloFresh/Factor, and GreenChef, I have gained a profound comprehension of client requirements and developed the skills to effectively navigate intricate systems in order to provide tailored support.
Having worked as a social media evaluator, I categorized and examined material on many social media sites to guarantee adherence to policies and improve the user experience. Effective virtual support depends on my analytical skills, attention to detail, and mastery of digital platforms—all of which this job has sharpened
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
AMAZON
(Account Specialist)
Handling customer concern that has a problem with their accounts for example. Security breach/changing passwords, log ins.
We handle general concern like updating their orders, status of their deliveries and cancelling orders.
2023
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2024
Office Partners 360
(Customer representative in HelloFresh/Factor/Greenchef/Everyplate)
Assisted customers with inquiries, orders, and account management related to food subscription services such as EveryPlate, HelloFresh/ Factor, and GreenChef.
Provided product information, resolved complaints, and addressed billing issues promptly and effectively.
Collaborated with logistics and operations departments to coordinate timely delivery and resolve shipping discrepancies.
2022
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2023
CONCENTRIX / AMAZON NA and CANADA
(Customer Service Representative)
Responded to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
Utilized Amazon’s systems to access and update customer accounts, orders, and shipping information. Collaborated with cross-functional teams to escalate and resolve complex issues, providing seamless support across various departments
2019
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2021
Fair Trade Outsoursing - (CSR/Proctor)
(CSR/Proctor/Email/Chat support)
Arrange automated virtual meetings, coordinate webinars, and supervise their modular courses to ensure everyone is informed and ready. I also proctor students for their tests.
In my customer support role, I assist consumers in placing orders—including change orders— along with payment requests.
2018
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2023
APPEN ltd.
(Independent Contractor (project based))
Categorizing/ annotating social media flatforms.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.