2016
Hospitality and Restaurant Services
STI - Rosario
More Info About Me
I’m 29yrs old. My family and friends call me May for short. I was a Real-Time Analyst for almost 3 years where I’m responsible for monitoring of the site performance and analyzing data real-time. During my tenure, I acquired skills in providing accurate data and honed my organizational abilities. While in my free time, I watch English movies or read online materials to help me gain knowledge and confidence to be more conversational in English.
My Skills and Competencies
Social Media Management
Data Entry
Certificates
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My Experience and Education
2021
-
2024
Alorica Philippines
(Real-Time Analyst)
Generate ideas for process and service improvement planning.
Evaluate adherence and take immediate action to improve
performance.
Provide accurate data to the organization and operations team.
Produce daily, biweekly and monthly internal reports.
2018
-
2021
Alorica Philippines
(Customer Service Representative)
Assist customers with their online orders and provide resolution with their concerns.
Processing orders and transactions.
Keeping records of customer interactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.