2016
Bachelor of Science in Business Administration
Northern Iloilo Polytechnic State College
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Teleperformance
(Quality Assurance Analyst)
The Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions, processes and services to ensure compliance with established standards and to identify areas for improvement. The role evolves conducting audits, providing feedback, and collaborating with teams to enhance overall service quality and customer satisfaction.
2016
-
2017
TSD GLOBAL
(Customer Service Representative/ Collection Specialist)
A Collection Specialist is responsible for contacting individuals or businesses with overdue payment arrangements and maintaining accurate records of debt collection activities. The primary objective is to recover outstanding debts while adhering to legal ethical guidelines.
2016
-
2016
Harte Hanks
(Customer Service Representative)
A customer representative, often referred to as a customer service representative or customer support representative, is an individual who works for a company or organization and is responsible for assisting customers with their inquiries, issues, and concerns. The primary role of a customer representative is to provide support and ensure a positive customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.