2016
Business Administration Major in Financial Management
Kolehiyo ng Lungsod ng Lipa
Appointment Setter I Customer Service Expert
Are you in need of a top-notch Virtual Assistant/Personal Assistant with a wide range of skills, including email and calendar management, travel booking, data entry, and more! I'm Shara, your Virtual Assistant Expert, and I'm here to provide you with exceptional support.
What I bring to the table is dedication, a sharp eye for detail, and a real passion for helping others. I wholeheartedly believe that my abilities are a perfect fit for the Virtual Assistant role you're aiming to fill. I'd be thrilled to dive into things a bit more and discuss how my qualifications align with what you're looking for.
My Skills and Competencies
Social Media Management
Calendar Management
Appointment Setting
Customer Servive
Inbox Management
Data Entry & Data Processing
Project Management
Content Creation
Certificates
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My Experience and Education
2020
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2023
United Health Group
(Executive Assistant I Appointment Setter)
In my role as a Healthcare Virtual Assistant, I excel at efficiently managing a wide range of tasks crucial to the smooth operation of a healthcare facility. I handle patient inquiries, provide quotes for services, and ensure that appointments are scheduled seamlessly. Additionally, I take on the responsibility of training new hires, imparting the necessary knowledge and skills to integrate them into the healthcare team effectively. My ability to juggle these responsibilities reflects my dedication to delivering high-quality administrative support in a healthcare setting. Ultimately, I take pride in contributing to the overall efficiency and excellence of patient care by fulfilling these vital roles.
2017
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2020
The Results (SiriusXM)
(Collection Service Representative)
As a Collection Service Representative, my role revolves around managing and recovering overdue accounts for our organization. I engage in direct communication with customers who have outstanding debts, aiming to negotiate and establish payment arrangements while maintaining professionalism and empathy. My responsibilities also include documenting all interactions and updating account information accurately. I strive to find mutually agreeable solutions that meet both the organization's financial goals and the customer's needs. In this role, I play a critical part in contributing to the company's overall financial health by successfully recovering outstanding debts and maintaining positive customer relationships.
2017
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2017
Alorica (Comcast)
(Technical and Billing Service Representative)
As a technical representative, my primary role is to serve as a point of contact for customers seeking technical assistance and support. I provide expert guidance and solutions to resolve their technical issues, whether it's troubleshooting software problems, configuring hardware, or addressing network concerns. My communication skills are crucial in explaining complex technical concepts in a clear and understandable manner. I also document customer interactions, keeping detailed records of issues and resolutions. Ultimately, my role as a technical representative is to ensure customer satisfaction by delivering effective technical support and solutions.
2016
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2017
Convergys (AT&T)
(Customer Service Representative)
In my role as a billing representative, I handle the financial aspects of customer accounts. This involves processing invoices, statements, and payments with precision and timeliness. Communication is a key part of my job, as I interact with customers to address their billing questions and resolve any issues. My meticulous attention to detail ensures that our billing records are always accurate and up-to-date. Overall, as a billing representative, I play a vital role in maintaining the financial integrity of the company while providing top-notch customer service.
My Services
General Virtual Assistant
I offer diverse administrative and organizational support services, simplifying tasks for individuals and businesses.
Customer Support
I'm here to provide assistance to customers through email, chat, or phone.
Project Management
Skilled at planning, executing, and overseeing projects from inception to completion.
Calendar Management
I ensure that your schedule is meticulously organized, conflicts are minimized, and important dates are never missed.
Travel Planning
I ensure that your trips are organized and tailored to your preferences, so you can focus on making lasting memories.
Email Management
Organizing and filtering emails, responding to inquiries, and managing email accounts.
Social Media Management
Analyze engagement data, spot customer interaction trends, and strategize digital campaigns for community growth.
Data Entry / Product Research
Search the Internet for information on a wide variety of topics.
Content Creation
Creating captivating visual works of art that convey your message effectively.
Testimonials
Zach Y.
Working alongside with Shara for the past three years has been an absolute pleasure. Her dedication, expertise, and consistent commitment to excellence have significantly contributed to our team's success. Her invaluable contributions have made a lasting impact on our projects, showcasing her remarkable skills and unwavering professionalism.
Karen
Working with Shara has been an absolute pleasure. Her dedication, attention to detail, and prompt communication significantly contribute to the success of our projects.
Kayla
I'm thoroughly impressed by Shara's adaptability and resourcefulness in handling diverse tasks. Her proactive problem-solving approach consistently exceeds expectations.
Taylor
It was a privilege working with Shara, whose professionalism, adaptability, and dedication were exemplary. I would gladly engage with her again, given her exceptional skills and unwavering commitment to delivering outstanding results.