I’m a dedicated customer service professional with experience in both the technology and healthcare industries. At Kobet Technology, DMCC, I provided real-time chat support for gift card trading and transaction verification, honing my skills in digital communication, issue resolution, and client relationship management while maintaining policy compliance and high customer satisfaction.
Previously, as an Inbound Queue Associate at WNS Global Services, I handled healthcare voice support and prior authorization processes for inpatient and outpatient procedures. I focused on service quality, compliance, and process improvement, helping enhance patient experiences and team performance.
I take pride in delivering responsive, accurate, and empathetic support that builds trust and drives positive outcomes — whether assisting clients online or coordinating complex processes behind the scenes.
Eulogio Amang Rodriguez Institute of Science and Technology
Healthcare/Insurance account (More on Data Entry).