on going
Bachelor of Arts and Psychology
Xavier University - Ateneo De Cagayan
More Info About Me
Hello there! I’m Shannia, A dedicated and passionate person who thrives at the intersection of technology and creativity. I can assure that I can seamlessly blend my technical expertise with a keen eye for design and video editing, ensuring that every project that I undertake not only meets but exceeds expectations. I am dedicated in creating visually stunning and engaging content that not only captures attention but also tells a compelling story.
In terms of work experience, I have 2 years of experience in customer service, specifically handling calls, emails, and chats. I have strong interpersonal and communication skills, as well as the ability to handle customer inquiries and provide excellent service. As a general virtual assistant, I'm great at handling administrative duties, coordinating workflows, and promoting effective communication. My commitment lies in optimizing effectiveness and managing digital channels, which enable me to provide all-encompassing assistance to both individuals and enterprises, resulting in increased output. I guarantee to produce accurate and expertly done work. With a special blend of competence in providing virtual assistance, I'm ready to take on difficulties and help your projects succeed.
I am excited to collaborate with you and help your business succeed!
My Skills and Competencies
Data Entry
Social Media Management
Graphic Designer
Content Creator
Video Editor
Certificates
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My Experience and Education
December 22, 2023
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January 18, 2024
Andot's Lechon Manok and Liempo - Facebook Page
(Social Media Manager)
● Responsible for managing and overseeing the various social media platform (Facebook).
● Create and implement strategies to attract and engage with the target audience.
● Includes planning and creating content, scheduling and publishing posts, monitoring and replying to comments and messages, and analyzing the performance of social media campaigns.
● Build and maintain a strong online presence and increase brand awareness and customer engagement through social media.
april 8, 2021
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august 20, 2022
RA'S Clothing Line
(Costumer Service)
● Performs daily inbound and outbound calls not limited to inquiries, follow-ups, and complaints from service center hotline, email, and chat
● Facilitate screening process and technical assessment over the phone
● Identifies and resolves customer concerns and delivers effective results in customer handling
● Performs basic troubleshooting over the phone
My Services
Email Managment
Efficiently organizing, responding to, and prioritizing emails to ensure effective communication and productivity,
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Executive Assistant
Optimize operations, organizing and managing schedules, handle diverse responsibilities for business success.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphics Design and Video Editing
Create visual concepts to communicate ideas that inspire, inform and captivate consumers.