AB English
Mindanao State University- General Santos City
I am a dedicated and detail oriented worker who has worked in different industries. I am very proud of what I do and my experiences trained me to prepare flawless presentations, assemble facility reports, and maintain schedules. I possess extensive expertise in Google Workspace and database management, looking to leverage organizational and time management skills. My main priorities are long-term undertakings, enjoying the challenges, and cultivating relationships that last. As an AB English graduate, I am skilled in research and trained to review the information meticulously. I guarantee accuracy in every aspect of my work. My analytical abilities also excel when I evaluate and review customer accounts. As a virtual assistant who has experience in administrative tasks, managing social media accounts by preparing a content calendar, creating graphics, editing contents, and posting it, I do well being a creative who can multitask. As someone who has worked in a BPO industry, I am also adaptable to change and a proactive learner who can quickly learn new processes to provide quality service to my clients and their business.
Mindanao State University- General Santos City
Helps sales representatives assist clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and progressing the customers’ accounts.
Maintains files of important information of the customers account in Microsoft Excel and Google Docs.
Plans contents for the coffee shop's facebook and instagram accounts.
Also responsible for taking photos and videos for contents, creating graphics and editing videos and posting them on social media.
Receiving a high volume of calls from customers, striving to achieve first call resolution and maintain the quality of service provided by the call center and making sure to create a positive experience
Lead, mentor, and manage a high-performing team as an SME, assisting the supervisor, fostering a collaborative and results-driven work environment.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Professional responsible for managing the schedules and communications of key executives in their company.