Hi there! my name is Shania, an aspiring digital marketer with a strong foundation in customer service. After spending two years honing my skills in customer-facing roles, I’ve developed a deep understanding of consumer behavior, effective communication, and problem-solving—skills that I’m excited to leverage as I transition into the world of digital marketing. In customer service, I learned the importance of empathy, active listening, and delivering solutions that truly resonate with customers. These experiences have not only sharpened my ability to build strong relationships but also enhanced my ability to interpret customer feedback and turn it into actionable insights. I’m now eager to apply these insights to create more personalized, customer-centric digital marketing strategies. I’m eager to continue learning, grow my skill set, and contribute to digital marketing campaigns that not only drive results but also build long-term customer loyalty. Let’s connect and explore how we can work together to bring your brand’s vision to life in the digital space!
De La Salle - College of Saint Benilde
Ensures hotel guests have a smooth stay by providing excellent customer service and meeting their needs. Does the check in and check out procedures, cashiering, billing, and answers telephone calls from guests.
Handles VIP arrivals, does the check in check out procedures, cashiering, billing, addressing guest complaints and escalating it as necessary, answers telephone calls from guests, and provides outstanding customer service.
Handles VIP Arrivals and ensures that they are treated with care and great hospitality, offers complimentary beverages and pastries of their choice to guests, does special check ins to first time and VIP guests.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.