2023
Bachelor of Secondary Education major in English
Cavite State University
Hello! I'm Shania, your multi-skilled Virtual Assistant
I am competent, receptive, detail-oriented, highly organized, possess excellent communication skills, and a passionate individual committed to excellence and capable of managing administrative tasks. I grasp new concepts quickly and have an excellent track record of success in both team environments and independently. I can certainly assist you with data entry, lead generation, email management, and administrative tasks.
With years of experience in remote and on-site work, I have developed excellent problem-solving and communication skills that enable me to deal with complex situations with ease. I take pride in my ability to multitask, ensuring that all tasks are completed efficiently and effectively.
Furthermore, I am a hardworking and open-minded individual with an immense willingness to learn new things that can further improve, develop, and expand my skills and abilities. I am excited to explore new opportunities and use my diverse skill set to bring value to any team or project.
My Skills and Competencies
Lead Generation
Email Management
Customer Relationship Management
Data Entry
Certificates
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My Experience and Education
2022
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Present
Noveleta National High School
(English Instructor)
Taught 3 classes of 8th-grade English and establish relationships with over 150 students and ensured all students felt attended to with personalized feedback, class discussions, and encouragement. Crafted performance improvement plans for underperforming students in consultation with parents and administrative staff. Graded 100% student assignments, providing actionable feedback and encouragement for students.
2022
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Present
Freelancing
(Virtual Assistant)
Delivered comprehensive administrative support to clients remotely and managing emails with precision. Performed data entry, document editing, and transcription tasks with a high level of accuracy and attention to detail. Maintained and update CRM systems and databases, tracking client information and communication history.
2019
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2022
Island Pacific Seafood Market
(Grocery Cashier)
Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, especially during busy periods. Carried out all transactions on the cash register, including cash, checks, card payments, and refunds or exchanges. Regularly trusted to open and close the store, including balancing the cash drawer. Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval.
2020
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2020
Amazon Fulfillment Centre
(Warehouse Associate)
Performed all warehouse clerk duties including picking, packing, counting, record keeping, and maintaining a clean area. Picked all orders with 100% accuracy despite high speeds. Maintained a clean work area, meeting 98% of inspection requirements.
My Services
Lead Generation
Create and maintain databases of potential leads, including their contact info, demographics, and other relevant data.
Email Management
Organization, monitoring, and optimization of email communications.
CRM (Customer Relationship Management)
Help businesses track leads and manage contact information, enabling targeted marketing and personalized interactions.
Administrative Support
Managing day-to-day operations and freeing up valuable time for other core functions.
Data Entry
Accurately inputting, processing, and managing data for businesses and organizations.