2017
Bachelor of Science in Tourism, Hotel and Restaurant Management
Leyte Normal University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Mcdonald’s
(Shift Manager)
-As a McDonald’s Shift Manager, I was responsible for providing leadership to crew and other managers during a shift to ensure Guest demand is captured and great QSC is delivered to our Guest.
-Shift Managers plan for each shift, run informative energetic shift huddles, energize the team throughout the shift, monitor performance during the shift, take action to meet the guest demand while ensuring that the team is meeting McDonald’s standards, monitor safety, security, and profitability and communicate with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers are also responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
2018
-
2019
Verranda Residence Inn
(Front Desk Officer)
I was responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
2017
-
2018
Azpired Inc
(Customer Service Representative)
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.