2019
BS Computer Science
Tomas Del Rosario College
NICE TO MEET YOU!
Hey there, I'm Shane Ann Del Rosario from Bataan, Philippines.
I’m passionate about learning new skills while helping businesses grow! With five years of experience in the BPO sector, I have developed a solid foundation in customer service and technical support.
I spent a year managing an Amazon account, where I addressed customer inquiries via phone, chat, and email regarding package issues. Following that, I worked for three years as a technical support agent for an online streaming service, troubleshooting error codes and assisting customers with their subscriptions. I also gained valuable experience as a part-time appointment setter and cold caller for both a dispensary and an online dating website.
Currently, I work as a technical support and sales associate at an in-house tech company, where I resolve hardware and network concerns for gaming consoles while upselling device protection plans.
I am eager to leverage my skills and experiences in new and exciting ways.
My Skills and Competencies
Social Media Management
General Virtual Assistant
WordPress Development
Certificates
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My Experience and Education
2023
-
2024
Asurion
(Tech/Sales Expert)
Combines technical knowledge with sales skills to promote and sell a company's products or services after resolving customer’s issue on their hardware and network
2023
-
2023
Part Time
(Appointment Setter/Cold Caller)
Conduct cold calls to potential customers for dispensary online shop and online dating website and effectively communicate the benefits of our products and services to generate interest
2020
-
2023
TaskUs
(Customer Service and Technical Support Representative)
Answering technical and non-technical questions from customers and identifying, resolving problems with software, hardware, and other technology
2019
-
2020
Sutherland Global Services
(Customer Service Representative)
Responds promptly and professionally to customer inquiries regarding orders via phone, email, or chat and resolves issues and complaints related to orders, ensuring customer satisfaction
My Services
General Virtual Assistant
Providing services from administrative assistance, appointment setting, designing, editing to marketing.
Website Design
Designing clean and modern designs for websites.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.