Hola! I am Shandy Joy "Ligaya"

Knowing "LIGAYA" Deeper

I am a graduate with a Bachelor of Science in Business Administration, majoring in Financial Management. As a dynamic individual with a background in both administrative and marketing roles, I am seeking a position as a Virtual Assistant where I can utilize my diverse skill set and dedication to delivering high-quality support to clients or teams.

Shandy Joy "Ligaya" P. Mariano
Tarlac, Philippines
shandyjoypm@gmail.com
Freelancer
Check my CV View Work Hire Me

Proficient with:

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

C1
NC III BOOKKEEPING (TESDA)
CERTIFICATION OF PROFESSIONAL EDUCATION

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Business Administration Major in Financial Management, Tarlac State University

Relevant Coursework: Corporate Finance, Investment Analysis, Financial Modeling, Risk Management, Financial Reporting, Managerial Accounting.

2019
NC III BOOKKEEPING

Earned a Certification from the Technical Education and Skills Development Authority (TESDA)

May 25,2024
Professional Education

Earning a unit in professional education involves completing specific coursework or training to enhance professional skills and knowledge, often through lectures, workshops, and assessments, as part of a larger certification or career advancement program.

August 2024 - Present
Sun Life Canada Philippines
(Financial Advisor)

-Provided personalized financial advice, including retirement, investment, and insurance planning, to clients.
-Built and maintained strong client relationships, increasing client base and retention.
-Achieved sales targets consistently, contributing to branch revenue growth.
-Stayed updated on financial market trends to offer informed advice and solutions.
-Licensed to sell life insurance and mutual funds, with expertise in Sun Life’s product offerings.

August 12,2024 - present
Icon Amsterdam
(Customer Support)

With a strong background in customer service and experience using Gorgias, I am confident in my ability to provide efficient and empathetic support.
Successfully managing high volumes of customer inquiries via email, ensuring clear and timely communication.
Utilizing Gorgias to automate workflows.
Using Slacks, whatsapp, and google sheet for communications to cx team.
Resolving customer issues with empathy and professionalism, contributing to improved satisfaction rates.
Analyzing customer feedback to identify trends and implement solutions that enhance the support experience.

2023 - Current
Metro Clark Waste Management
(Marketing Assistant)

Create reports on marketing performance, data entry, and analysis.
Have Great organization, time management and prioritization abilities

2022 - 2023
Shared Solution, Inc
(Administrative/Receptionist Assistant)

Performed a great support for our Pilmican Client for sales for a business. administrative tasks of the company.
Tasked got to be done on time and performed well.
Additionally, can professionally cope with the changes such as supporting visitors, encoding, supplies environment inventory, and scheduling drivers' duties.

2023 - Present
Freelance
(Graphic Designer)

Designed custom invitations based on client specifications.
Communicated closely with clients to understand their vision and preferences.
Produced high-quality designs for both digital and print mediums.

2022 - 2022
Online Business Support Lead Generation
(Appointment Setter)

Performed a WFH internship, Mh del pila Vira Roxas Ysabella and was promoted to be a regular
employee
Tasked to get a continuous stream of leads viaoutbound telemarketing using Call Tools and Podio.

2022 - 2023
McDonald's Golden Arches
(Service Crew Member)

Performed to greet customers upon their arrival and
thank them as they leave.
Tasked to follow the food safety regulations and
standards.
Preparing food following the chain’s
specifications.

My Services

Graphic Design

I created high-quality, personalized designs for digital and print use, ensuring client satisfaction.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tarlac,
Philippines
Email :
shandyjoypm@gmail.com


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