Hi, I’m Shaira Florentino. I’m passionate about my work and always strive to bring a positive attitude to every project I take on. I have experience in customer service, data management, administrative works, and collaborating with teams to ensure smooth operations. Outside of work, I enjoy traveling and spending quality worktime with my friends and family. Whether it’s exploring new places or just relaxing with loved ones, I believe in creating meaningful connections and memories. People often describe me as simple, approachable, and hardworking—qualities that I bring to both my personal and professional life. I'm always looking for ways to grow, challenge myself, and stay curious about the world around me.
Manuel S. Enverga University Foundation
I work full-time at Brrr Invest Academy, a real estate education company focused on teaching the BRRRR process. I manage a Facebook group with over 250,000 members, ensuring engagement and adherence to guidelines while evaluating new joiners based on specific criteria. I maintain accurate contact records in HubSpot CRM, track leads and progress through Google Sheets, and monitor key performance metrics through various reports, including Sales, Leads, and Lead Sources. I create automated workflows and invite messages in HubSpot to streamline communication and handle email inquiries efficiently. Additionally, I moderate live events, update Kajabi landing pages, verify link tree data, and gather insights from Typeform for reporting purposes. My role requires strong organizational skills, attention to detail, and effective communication to support the academy’s operations and objectives.
At L5 Marketing, a company specializing in innovative corporate branding, graphic design, and website development, I work full-time, focusing on data entry, organization, and coordination tasks. My responsibilities included preparing and organizing banking application forms, verifying and correcting data on the company website and Google Sheets, and ensuring accuracy and consistency across platforms. I managed bank statements by downloading, entering, and reconciling data, while also handling communication for domain registration and transfers. This role required strong attention to detail, organizational skills, and effective communication to support seamless operations and maintain data accuracy for banking and web processes.
At Sntchd, a UK-based clothing brand dedicated to empowering women through innovative shapewear, I worked full-time from January 2023 to May 2023, focusing on delivering exceptional customer support. My role involved responding to customer inquiries, resolving complaints related to orders, shipping, and product defects, and managing returns, exchanges, and refunds in line with company policies. I handled billing inquiries, payment processing, and order modifications while keeping customers updated on order statuses and addressing delivery concerns. Collaborating with internal teams such as warehouse, logistics, and sales, I ensured efficient resolution of customer-related issues. By maintaining a professional and friendly tone, staying informed about products and company policies, and exceeding customer expectations, I contributed to a positive brand experience and high customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
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Professional responsible for managing the schedules and communications of key executives in their company.