Experienced Customer Service Manager with over 3 years of proven success in fostering strong relationships with customers, agents, clients, and management. Skilled in handling advanced administrative duties, leading large teams, and consistently delivering exceptional performance. Seeking to utilize my detail-oriented skills and adaptable personality to maintain company standards and achieve goals. Additionally, I bring expertise as a Social Media Manager, Graphic Designer, and experienced video editor, having managed my own social media page for the past year. This diverse experience has equipped me with valuable skills in content creation, social media management, video editing, and engaging with diverse audiences.
B2B Sales - Outbound calls
Calling all establishments in Pennsylvania to offer all types of LED lighting
-Business page setup & optimization
-Social media account management
-Social media cover and profile image
-Daily content creation and posting
-Post scheduling / Content Calendar
-Generate traffic
-Increase followers organically
Calling US and Canadians to offer vacation packages in Cancun, Mexico.
Average 70-100 calls every day, including some data entry for documentation.
Team Manager works to coordinate and help work groups to assimilate and work in harmony. Managers assist each employee to enhance their involvement and utilize their strengths to accomplish their shared responsibilities. Act as mentors and advisors to their colleagues.
• Taking Manager Calls
• Coordinating team logistics
• Solving complex problems
• Attending meetings
• Conducting presentations
• Being an effective leader, raising everyone’s skill level
Mainly in charge of supervisor calls and dealing with novice agents, guiding and helping them side by side.
Job Level 2 - Handling escalated calls and assisting agents with their queries about processes
Unsolicited calls to potential customers in order to generate sales or gather information
Creating and managing content, responding to comments and messages, and analyzing performance metrics
Search the Internet for information on a wide variety of topics and accurately input information into the database.
Replying to customer inquiries, processing, organizing, sorting, categorizing and eliminating undesirable messages.
Providing satisfactory solutions to customers with their inquiries or concerns
Responding to customer inquiries and resolving issues through email communications