Hey, I am Sha

More Info About Me

Hello there! I'm a passionate and dedicated customer service professional with 9 years of experience, now expanding my expertise into bookkeeping and virtual assistance. With a strong background in client support, problem resolution, and administrative tasks, I excel at turning challenges into efficient solutions while ensuring client satisfaction.

Recently trained in bookkeeping, I’m eager to apply my skills in financial management and organization, helping businesses stay on top of their operations. As a Virtual Assistant, I’ve supported clients with scheduling, data management, communication, and task coordination—delivering reliable, detail-oriented service that makes daily workflows smoother and more productive.

My journey is driven by a commitment to continuous learning, adaptability, and delivering value. I’m excited to bring my expertise, energy, and fresh perspective to a team that values growth, efficiency, and collaboration.

Sha Icasiano
Ramos, Philippines
shwycsn@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Email & Calendar Management
Bookkeeping Expert
Data Entry
Content Creator
Social Media Management

Certificates

Xero Accounting Software
Xero Advisor
Xeero Payroll

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
BS in Psychology

Ramon Magsaysay Technological University (RMTU)

I gained a strong understanding of human behavior and communication. My coursework helped me develop problem-solving, analytical, and interpersonal skills, which have been valuable in my career. My time at RMTU also strengthened my adaptability and ability to connect with people, shaping the way I approach customer service and bookkeeping.

2025 - Present
Propseller, Singapore
(Real Estate Viewing Coordinator (VA))

-Clearly and professionally interact with clients, agents, owners, and internal teams — especially when handling changes, cancellations, and follow-ups.
-Efficiently manage multiple viewing requests, maintain accurate schedules, and coordinate with stakeholders to prevent delays or errors.
-Provide administrative support by organizing property details, updating CRM records, and ensuring timely communication across all channels.
-Collaborate with the operations team to streamline scheduling processes and improve overall workflow efficiency.

2024 - 2025
ServerPlus
(Technical Support)

- Diagnose and resolve technical issues related to connectivity, hardware, and software.
- Guide customers through step-by-step troubleshooting processes.
- Educate customers on product usage, features, and best practices.
- Adapt to new technologies and updates to provide up-to-date support.

2016 - 2022
iQor, TTec, Foundever
(CSR)

- Meet performance metrics, including response time, resolution rate, and customer satisfaction.
- Handle inbound and outbound customer inquiries through phone, email, or chat.
- Resolve customer concerns efficiently while maintaining a high level of professionalism.
- Maintain a customer-focused approach to enhance satisfaction and brand loyalty.

My Services

Bookkeeping Expert

Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Email and Calendar Management

Efficiently handle inbox organization, schedule coordination, and meeting arrangements — ensuring timely responses, mini


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Ramos,
Philippines
Email :
shwycsn@gmail.com


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