Hey I am Sha

More Info About Me

Hello there! I’m a passionate and dedicated customer service professional with 9 years of experience, now expanding my expertise into bookkeeping. With a strong background in problem resolution, and customer support, I excel at turning challenges into solutions while ensuring client satisfaction.

Recently trained in bookkeeping, I’m eager to apply my skills in financial management, helping businesses stay organized and make informed decisions. Whether it’s balancing accounts, streamlining financial processes, or providing top-notch service, I bring a keen eye for detail and a problem-solving mindset to every task.

My journey is driven by a commitment to continuous learning, adaptability, and delivering value. I’m excited to bring my expertise, energy, and fresh perspective to a team that values growth, efficiency, and collaboration.

Let’s connect and create success together!

Sha Icasiano
Angeles, Pampanga, Philippines
shwycsn@gmail.com
Freelancer
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My Skills and Competencies

Bookkeeping Expert
Data Entry
Content Creator
Social Media Management

Certificates

Xero Accounting Software
Xero Advisor
Xeero Payroll

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
BS in Psychology

Ramon Magsaysay Technological University (RMTU)

I gained a strong understanding of human behavior and communication. My coursework helped me develop problem-solving, analytical, and interpersonal skills, which have been valuable in my career. My time at RMTU also strengthened my adaptability and ability to connect with people, shaping the way I approach customer service and bookkeeping.

2024 - 2025
ServerPlus
(Technical Support)

- Diagnose and resolve technical issues related to connectivity, hardware, and software.
- Guide customers through step-by-step troubleshooting processes.
- Educate customers on product usage, features, and best practices.
- Adapt to new technologies and updates to provide up-to-date support.

2024 - 2024
E-Hound
(Retention Officer)

- Engage with customers to understand their concerns and reasons for potential cancellation.
- Handle complaints efficiently, ensuring a positive resolution that aligns with company policies.
- Meet retention targets while delivering excellent customer service.
- Analyze customer feedback and identify trends to improve retention strategies.

2023 - 2024
Ubiquity Global Services
(CSR)

- Meet performance metrics, including response time, resolution rate, and customer satisfaction.
- Handle inbound and outbound customer inquiries through phone, email, or chat.
- Resolve customer concerns efficiently while maintaining a high level of professionalism.
- Maintain a customer-focused approach to enhance satisfaction and brand loyalty.

My Services

Bookkeeping Expert

Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Angeles, Pampanga,
Philippines
Email :
shwycsn@gmail.com


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