Over the past three years in remote work, I've navigated a dynamic career path that’s taken me from customer support to data entry, lead scraping, credit analysis, product research, admin support, medical records, and billing and collections. Each role has enriched my experience in data management, customer relations, and process improvement, allowing me to build a versatile skill set and adapt to a variety of challenges with ease.
Informatics International College
Provide timely and accurate responses to customer inquiries, addressing technical issues and resolving concerns to ensure customer satisfaction. Monitor and identify common questions or recurring problems, and provide feedback to enhance product functionality and customer support. Adhere to established response and resolution times to meet or exceed service goals
Develop and refine scraping scripts and algorithms to efficiently gather accurate data while ensuring compliance with privacy regulations. Identify and target specific industries, regions, and demographics to optimize lead generation and attract high-quality prospects. Maintain up-to-date lead lists by updating contact information and monitoring changes in business ownership.
Evaluate the creditworthiness of loan applicants by reviewing financial statements, credit history, and other relevant data. Assess associated risks and determine appropriate loan amounts and interest rates. Analyze financial trends and economic indicators to predict borrowers' likelihood of repaying their loans.
Conduct in-depth product research on Amazon and Walmart platforms. Analyze market trends, customer reviews, and competitor products. Identify potential product niches and opportunities for expansion.
Perform regular audits of sales transactions to ensure accuracy and compliance with company policies and
procedures. For completeness and accuracy, verify sales data, including invoices, receipts, and cash register reports. Identify discrepancies or errors in sales records and investigate root causes.
Billing and Collection:
Manage member and billing profiles, invoicing, reconciliation, and collections. Address billing inquiries, ensure payments are applied correctly, and generate weekly AR reports for monitoring. Achieve AR targets through regular follow-ups. Ensure accurate and synced billing data across systems. Suggest process improvements for efficiency.
Administrative:
Take meeting minutes, manage filing systems, handle sensitive information, and improve administrative processes. Support team efforts and resolve issues. Sort and distribute mail.
Medical Records:
Manage patient file requests, retrieve and organize records, and handle digital data entry. Process legal requests, ensure timely file delivery to providers, and maintain accurate records. Prioritize tasks to meet production schedules and respond professionally to phone inquiries.
Process payments via cash, check, and credit cards. Address customer complaints, upsell products, and maintain clean, organized work areas. Stock supplies and notify management of low inventory. Assist with food prep, cooking, and serving customers.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.
Identify leads across industries, using ZoomInfo, Apollo, and LinkedIn to find and verify top decision-makers.
