I’m Sehemya C. De Leon—Sem to most—44 years old, a widow, and a proud mother to a wonderful daughter. Life has presented me with challenges, losing my parents and my husband at a young age, but these challenges only strengthened my resolve and deepened my passion for growth. Throughout the years, I’ve built a strong and diverse professional background, grounded in my extensive experience in Human Resources, Marketing, and Customer Service.
Throughout my career, I have not only learned but truly mastered key tools such as data entry and social media marketing—skills that have become second nature through constant application. Whether I’m crafting impactful online campaigns, preparing reports and crafting useful databases, I always ensure precision, focus and excellence in everything I do.
While I’m new to freelancing, I’m dedicated to learning, growing, and putting forth my best effort to succeed and excel in this field. I’m enthusiastic about taking on challenges and ready to be of service.
University of the Philippines College Baguio
Responsible for the efficient operations of the bills payment counters for the benefit of our customers
Sales
1. To ensure that business is profitable by devising and implementing effective marketing strategies
2. Conducts business presentations to potential and existing clients
Customer Service
1. Ensures implementation of excellent customer service both frontline and back-end
2. Attends promptly to concerns and queries and ensures immediate resolution of same
Operational Excellence
1. Trains Supervisor and rank and file staff on the standard policies and procedures of the department and the company
2. Challenges status quo and searches for ways to improve current process Ensures that all bills payment counters are operating according to set standards
To set up and maintain an effective Human Resource System that would cater to the needs of the company and its employees
POLICY DEVELOPMENT AND IMPLEMENTATION
1. Conducts regular review of current HR policies and update as and when needed
2. Initiates new HR policies that are deemed needed and appropriate.
3. Monitors all aspects of employment laws, policies and practice.
4. Implements disciplinary measures.
5. Settles all employee concern.
RECRUITMENT AND STAFFING
1. Designs and implements a structured and sophisticated Recruitment Process designed to
ensure effective recruitment of high quality employees and to minimize recruitment errors
and wastage.
2. Monitors vacant positions and the number of staff needed by the Bank.
3. Conducts the final selection and interview of applicants to be hired by the Bank.
TRAINING AND DEVELOPMENT
1. Identifies individual and organizational training needs, establish and coordinate a realistic
training and development plan.
2. Coordinates and supervises trainings as may be required.
3. Implements continuous training program for regular employees (seminars).
PERFORMANCE APPRAISAL AND MANAGEMENT SYSTEM
1. Develops and implements a firm and effective Performance Management System
2. Monitors progress of employees and take necessary actions to improve employees’
performances.
COMPENSATION AND BENEFIT ADMINISTRATION
1. Regularly does researches on compensation packages offered in the local market.
2. Sets the standard salary grade which will be the basis of salary and promotional increases.
3. Develops and administers new and innovative compensation and benefit packages for
employees.
SCREENING AND SELECTION OF APPLICANTS
1. Sources applicants thru ads (job fairs, print/radio/cable advertisements)
2. Conducts preliminary interviews and examinations
3. Administers and Interprets Psychological Exams
4. Conducts Background Investigations of applicants
5. Prepares pertinent papers for Panel Interview
6. Assists in the Panel Interview
7. Prepares letters/notices to unqualified/waitlist applicants
8. Conducts orientation to newly hired employees
RECORDS AND DOCUMENTS
1. Maintains and updates applicants databank
2. Prepares HR Reports
3. Maintains and updates 201 files of employees
4. Enrolls new employees/updates data of existing employees to regulatory agencies
COMPENSATION AND BENEFIT ADMINISTRATION
1. Prepares payrolls, pay slips and remittances
2. Prepares periodic reports to regulatory agencies
3. Responsible for the Health Care benefits of employees.
SCREENING AND SELECTION OF APPLICANTS
1. Sources applicants thru ads (job fairs, print/radio/cable advertisements)
2. Conducts preliminary interviews and examinations
3. Administers and Interprets Psychological Exams
4. Conducts Background Investigations of applicants
5. Prepares pertinent papers for Panel Interview
6. Assists in the Panel Interview
7. Prepares letters/notices to unqualified/waitlist applicants
8. Conducts orientation to newly hired employees
RECORDS AND DOCUMENTS
1. Maintains and updates applicants databank
2. Prepares HR Reports
3. Maintains and updates 201 files of employees
4. Enrolls new employees/updates data of existing employees to regulatory agencies
COMPENSATION AND BENEFIT ADMINISTRATION
1. Prepares payrolls, pay slips and remittances
2. Prepares periodic reports to regulatory agencies
3. Responsible for the Health Care benefits of employees.
Market Research and Product Development
1. Devises survey questionnaires, focus group discussions (FGD) questions, and other methods
to generate new product ideas
2. Assists in launching new financial products and services
3. Conducts, monitors, and prepares report on the pilot-testing of new product
4. Determines the customers’ attitudes toward the Bank and its financial products and services as
well as its
advertising/promotional approach through conduct of FGDs
5. Identifies the particular interest, needs, and preferences of customers pertaining to financial
products and services
Market of Products and Services of the Bank
1. Makes the sales presentation, handles objections, and closes the transaction
2. Acquaints non-clients with Bank’s financial products and services and existing clients with
additional products and
services that they are not currently using
3. Builds long-term relationship by keeping in touch with clients on a regular basis.
4. Conducts community-organizing activities for the various saver clubs of the Bank and provides
necessary education and information to promote the same. Presents and communicates the
best possible customer service that can generate customer preference for the products and
services of the Bank;
5. Assists in monitoring and assessing the results of the marketing plan of the Bank and
identifies the obstacles in the attainment of the objectives for possible remedial
measures
6. Assists in coordinating with and orienting all concerned employees on matters that pertain
to the approved marketing plans, strategies, activities, tasks, and other similar undertakings;
7. Assists in conducting in-house training for marketing staff, account executives, and
frontliners.
Compensation and Benefit Administration
1. Prepares payroll, payslips & remittances
2. Prepares periodic reports to regulatory agencies
Processes regulatory benefits of employees
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.