2019
Bachelor of Science in Applied Physics
University of Santo Tomas
More Info About Me
Experienced Technical Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Photography, Physics, Microsoft Office, English, and Tagalog. Strong information technology professional with a B.S. Applied Physics focused on Instrumentation Technology/Technician from the University of Santo Tomas and a research experience in one of the most outstanding universities in the world from Chung Yuan Christian University.
I am an expert in Virtual Assistance. I am a hardworking and self-motivated assistant. I have a sound experience of six years as a Virtual Assistant. I am proficient in communication skills.
I work with honesty, sincerity, and professionalism. You can have a check at my previous work. I have done all previous work with 100% client satisfaction and worked in many organizations. I have gathered enough experience to meet your needs.
I am available 24 hours a day. You just sit back and put your trust in me. I can assure you that I will be able to get your satisfaction. You can put your trust on because I am going to be your right choice as your VA
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Customer Service
E-commerce
Certificates
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My Experience and Education
2021
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2021
VXI
(Technical Support Representative)
• Diagnosing customer concerns regarding technical issues for three lines of businesses (i.e. Internet, landline, cable tv).
• Running troubleshooting tool for the correct resolution of the issue.
• Addressing basic billing concerns.
• Dispatch field technicians to the customer’s location if necessary.
• Provide accurate and updated documentation of the concern after.
• Creating an environment within the call wherein the customer will feel empathized and listened.
• Provide ample credit if necessary, with supervisor approval
2020
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2021
Tech Mahindra
(Customer Service Representative)
• Taking calls from Target.com customers
• Diagnosing the customer's issue precisely.
• Assuring the customer will have the correct resolution in accordance to the Knowledge articles provided
• Maintaining a high level of professionalism and quality of conversation while executing the correct resolution for the problem.
• Filing and documenting completely and accurately all the necessary information about the call that preceded.
• Reporting to the Team Lead for any permission required for the resolution.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.