2017
Bachelor of Science in Business Administration Major in Financial Management
Saint Columban College
More Info About Me
I am a highly skilled professional from the Philippines with a Bachelor of Science in Business Administration, Major in Financial Management. With extensive experience in administrative tasks, data entry, recruitment services, HR, sales, customer support, appointment setting, and more, I bring a well-rounded skill set that ensures efficiency and excellence in every role I take on.
What I Bring to the Table:
-Administrative Expertise-
Proficient in managing emails, calendars, reports, documentation, and general office operations to ensure seamless day-to-day functions.
-Data Entry & Organization-
Detail-oriented and efficient in managing high volumes of data, maintaining accurate records, and streamlining processes for better workflow.
-Recruitment & HR Support-
Hands-on experience in applicant sourcing, screening, onboarding, employee support, and HR documentation to support business growth and compliance.
-Sales & Customer Support-
Skilled in inbound/outbound sales, customer retention, handling inquiries, and building rapport to boost satisfaction and revenue.
-Appointment Setting & Calendar Management-
Strong coordination skills to schedule meetings, manage multiple calendars, and ensure smooth communication between clients and teams.
-Virtual Assistance & Remote Tools-
Versatile in remote support including calls, emails, CRM management, social media, basic graphic design, and marketing assistance.
-Reliable, Flexible & Goal-Oriented-
Adaptable to fast-paced or shifting priorities with a strong commitment to quality, confidentiality, and timely delivery.
-Growth-Minded & Tech-Savvy-
Eager to continuously learn new tools and stay current with trends to add value and evolve with the needs of any business.
I’m passionate about supporting business operations with precision and care. Whether you're a startup looking for versatile support or a scaling business in need of recruitment and admin expertise—I’m ready to contribute to your success.
My Skills and Competencies
Appointment Setter
Virtual Assistant
Sales Development Representative
Recruitment Manager | HR
Customer Service
Project Management
Lead Generation Specialist
Administrative Tasks
Social Media Management
Content Creation & Marketing Support
Client Relations & Communication
Email & Calendar Management
GHL (GoHighLevel) – Expert
Data Entry / Data Encoding
Certificates
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My Experience and Education
2023
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Present
Relay Direct
(Recruitment Manager / HR)
Led the full recruitment cycle — from sourcing, screening, and interviewing candidates to onboarding successful hires. Partnered with department heads to define hiring needs and craft clear, results-driven job descriptions. Managed applicant tracking systems (ATS) to maintain accurate candidate pipelines and ensure seamless communication throughout the process. Conducted reference checks, prepared offer letters, and delivered an efficient, positive hiring experience. Developed and implemented recruitment strategies that improved efficiency and reduced time-to-hire. Supported HR functions, including employee record management and coordination of training activities.
2023
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Present
Relay Direct
(Admin & GoHighLevel (GHL) Expert)
Provided all-around administrative support, managing daily operations and ensuring smooth coordination across teams. Handled CRM management through GoHighLevel, including workflow automation, pipeline tracking, and lead updates. Managed calendars, scheduled meetings, organized files, and monitored emails for efficient communication. Oversaw team task assignments, tracked progress, and ensured deadlines were met. Assisted with social media scheduling, candidate follow-ups, and basic reporting tasks. Streamlined internal processes to enhance productivity, collaboration, and overall team performance.
2023
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2025
US Company
(Virtual Assistant)
Provided c omprehensive administrative support to the team, managing daily operations and ensuring smooth workflow across departments. Supported social media management and marketing tasks, including content scheduling, engagement monitoring, and basic graphic creation using Canva. Handled basic bookkeeping tasks, such as preparing invoices, and reconciling transactions when needed. Handled email and calendar management, scheduling meetings, coordinating appointments, and maintaining organized communication channels. Provided customer and client support via email and call, ensuring professional and timely responses.
2023
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2024
Relay Direct
(Sales Development Representative (SDR))
Conduct proactive outbound prospecting through personalized emails, SMS, and quick phone calls to connect with potential clients, introduce the company’s offerings, and spark genuine interest in how our solutions can support their business goals. Build meaningful connections by actively listening to client needs and tailoring each conversation to provide value. Maintain a professional, positive, and consultative approach in all communications to represent the brand with excellence and authenticity.
2023
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2023
AXA Philippines
(Financial Advisor)
Assessed clients’ financial situations to provide strategic advice on suitable financial products and services. Evaluated income, expenses, and goals to develop personalized financial plans that aligned with their short- and long-term objectives. Offered guidance on investments, insurance coverage, and debt management solutions to help clients achieve financial stability. Conducted policy reviews and follow-ups after sales to ensure client satisfaction, identify additional needs, and maintain long-term relationships built on trust and service excellence.
2022
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2022
Safer Road Rescue - 24/7 Roadside Assistance
(Customer Service Agent & Dispatcher)
Handled both inbound and outbound calls, providing prompt assistance and ensuring a positive customer experience. Processed client orders for towing services and accurately entered interaction details into the system to document requests, issues, and resolutions. Resolved customer concerns by identifying problems, determining appropriate solutions, and ensuring timely follow-up. Coordinated and dispatched drivers based on client location, service needs, and availability, ensuring quick response and efficient service delivery. Maintained clear communication between clients and drivers to guarantee smooth operations and customer satisfaction.
2019
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2022
51Talk
(Master Teacher A / ESL Teacher)
Taught, encouraged, and engaged international students in learning and speaking English online. Educated students on the fundamentals of English grammar, vocabulary, and conversational fluency. Enhanced reading comprehension by integrating interactive online activities and personalized lesson plans tailored to each student’s learning needs. Created a positive and supportive virtual classroom environment that motivated students to build confidence in communication.
2017
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2017
DENR
(Data Entry)
Ensured all files were properly prepared, organized, and securely saved to backup drives. Accurately and efficiently encoded data for documentation and record-keeping purposes. Retrieved and scanned records, uploading them into the company database for easy access and tracking. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and generating reports. Maintained accuracy and confidentiality while supporting smooth administrative and data management processes.
2017
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2018
EMCOR Inc.
(Sales Representative)
Developed and delivered engaging sales presentations to highlight product features and benefits. Managed inventory levels, coordinated with suppliers, and processed purchase orders as needed. Provided excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a smooth sales experience. Prepared and organized necessary paperwork and documentation for client transactions and product deliveries. Implemented effective marketing strategies to boost sales, increase revenue, and enhance customer satisfaction. Prospected and qualified leads, followed up on inquiries, and maintained strong client relationships to drive repeat business and long-term loyalty.
My Services
Sales Development Representative
Serves customers by selling products and meeting customer needs and obtains orders.
Social Media Manager
Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers.
Email & Calendar Management
Efficiently manage emails, calendars, scheduling, and follow-ups to keep communication and workflows organized.
Administrative Assistant
Provide administrative support including scheduling, data entry, document management, and task coordination.
General Virtual Assistant
Provides administrative, technical, or creative support remotely for businesses or individuals.
Recruitment Manager | HR
Identifies, evaluates, and attracts top candidates for specific roles to meet company needs.
Project Management
Involves planning, organizing, and overseeing projects to ensure timely completion and meet objectives.
Customer Service
Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience
Lead Generation Specialist
Identifies, qualifies, and engages prospects, fueling business growth and enhancing sales pipelines