2010
Bachelor of Science in Commerce major in Management
Andres Bonifacio College
More Info About Me
I am passionate about helping businesses improve productivity and streamline operations. Known for my proactive approach, problem-solving capabilities, and ability to handle multiple tasks with efficiency. Seeking to leverage my skills to contribute to the success of a dynamic team and help clients achieve their goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Virtual Buddy 24/7
(Customer Service Back Office, Quality Analyst)
Back Office
• Data Entry
• Making self-creates for Household income and uploading into the system
• Active-cancel checking of insurance plan status
Quality Analyst
• Call Evaluation and Monitoring
• Feedback and Coaching
• Reporting
• Preparing incident reports
2017
-
2019
La Salle University
(Senior HIgh School Teacher)
• Creates and delivers engaging lessons to diverse groups of students.
• Collects and reports detailed records of student performance.
• Maintain classroom order.
2013
-
2015
Norkis Group of Companies
(Receptionist)
• Entertain customer's inquiry
• Assisting in administrative tasks
• Answering phones phones and taking messages
2010
-
2013
Author Solutions
(Finance Representative)
• Process payments and initiate refunds for customers
• Follow up calls for customers regarding declined auto-charging payment plans
2010
-
2010
Qualfon Philippines Incorporated
(Customer Serive Representative)
• Answering inbound phone calls regarding customer's acccount
• Assisting customers in phone activation
• Assisting customers for initial phone troubleshooting
• Making outbound call to follow up on customer's when necessary
My Services
Back Office Support
After sale support and insurance monitoring
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.