Alorica ( DELL Account )
Real-Time Analyst (2018 - 2022 )

- Use Outlook to manage emails, such as deciding and sending them, as well as responding to operations and client interactions ( prioritizing urgent concerns)

- Excel data validation and listing

- Creating new templates with Microsoft Excel functions to increase report accuracy and Basic macro functions to save time.

- Provides real-time data-driven recommendations and analysis to improve performance.

- Monitor the attendance report in all GEOs.

- ADHOC and intra-day report distribution to operations and client

- Examine critical data points (volume vs. resource capacity) to ensure maximum coverage and accomplishment of our Service Level Goal.

- Managing queues in real-time to guarantee business success.