Hey I am Sarah Kay

Suntrust Properties, Inc.
(Credit Management Assistant)

 Evaluates documents submitted by buyers to determine qualification to avail financing/loan.
 Makes analyses of preliminary findings (if any) and provide recommendations to buyers directly or through the sellers.
 Collects and collates buyer’s documents for pre-approval and post approval delivery.
 Ensures accuracy and completeness of documents to facilitate FI processing, approval and loan takeout.
 Closely coordinates with FI’s account officers on the status of buyer’s loan application and ensures prompt compliance of additional requirements/findings (if any).
 Regularly makes formal follow ups/communications with buyer for updates and request for additional requirements and/or payments. Encourages buyer to make prompt compliance of noted findings.
 Monitors buyer’s payment of additional equity or charges as applicable. Ensures that payment is made on time to avoid interest or penalty charges.
 Updates buyer’s diary/notes for every significant process/stage achieved. Gives prompt feedback to superior on significant matters affecting the buyer’s loan application.
 Confirms with buyer as soon as loan approval is granted by FI.
 Assists the buyer during signing of Deed of Sale (DOS) and other related sale/loan documents. Explains to buyer salient contract provisions.
 Sends timely notices/reminders to buyer as applicable, related to the process of loan application, approval or takeout.
 Responds to buyer’s queries or requests for assistance sent through e-mail or personally over-the-counter.