2007
BS- Information Technology
University of the East Manila
More Info About Me
Hello, I’m Sarah, your professional VA with a Yogi’s heart. With a decade of dedicated experience, I've honed my skills to ensure client satisfaction, efficient issue resolution, and nurture meaningful connections. My passion for engaging with people and delving into their unique journeys fuels my work. I thrive in collaborative environments, pride myself on being proactive, and excel in time management.
Here's my expertise:
- Social Media Management and Marketing
- GoHighLevel Specialist
- Appointment Setter | Leads Generation
- Email and Database Management
- E-commerce Customer Service (Zendesk, Clickbank)
- SEO Content Writing | On-Page Optimization
- Proficient in CRM Systems (GoHighLevel, ClickUp, Slack, Notion, Trello, Google Workspace)
- Well-versed with Wordpress, Shopify & Canva
- Admin Support | Data Entry
As your virtual right hand, my mission is to simplify both your professional and personal life. If you're seeking a dedicated VA to collaborate with, please don't hesitate to reach out. Let's work together and achieve great things!
My Skills and Competencies
Social Media Management
SEO Expert
Content Creator
General Virtual Assistance
Customer Service
Certificates
My Experience and Education
September 2023
-
Present
New 2 Fitness | Upwork
(Social Media Marketing Manager)
• Responsible for shaping the brand's online presence, fostering community engagement, and driving growth through strategic content creation and interaction with the digital audience.
• Implement strategies to increase the brand's social media following and reach.
• Analyze audience demographics and preferences to tailor content accordingly.
• Act as the brand's primary online voice and engage with the audience regularly by responding to comments, messages, and mentions promptly and professionally.
• Foster a sense of community by encouraging conversations and discussions.
• Use analytics tools to track performance, gather insights, and adjust strategies as needed.
• Generate regular reports on key performance metrics and provide recommendations for improvement.
May 2022
-
June 2023
Empowereign | Upwork
(E-commerce Customer Support Specialist)
• Provided email support to subscribers and customers addressing concerns, product inquiries, and order shipping updates.
• Managed overdue tickets, refunds, disputes, and shipping delays via Zendesk, Clickbank, and PayPal.
• Delivered technical assistance to the users and conducted data entry tasks, employing platforms like WordPress.
• Resolved escalated customer issues, achieving a 95% resolution rate and enhancing customer satisfaction.
• Utilized CRM software to track and prioritize customer cases, ensuring timely and accurate resolutions.
• Collaborated seamlessly with the team, effectively using tools within Google Workspace, providing daily reports, and keeping records of pending customer resolutions, ensuring tickets were moving along and getting passed up to a manager.
March 2020
-
September 2021
Playlist Pitcher | Sora Music Group
(Social Media Manager | Marketing and Promotions Manager)
• Developed and implemented comprehensive social media strategies that increased brand followers and clients.
• Created and scheduled engaging content across social media platforms.
• Initiated and executed successful social media advertising campaigns that generated sales.
• Managed and monitored social media accounts, responding to comments, messages, and inquiries promptly and effectively.
• Collaborated with the marketing team to align social media campaigns with overall marketing efforts.
August 2010
-
May 2022
Tigerscape Inc
(Email & Chat Support | Profile Moderator)
• Provided email & and chat support, responding to users in a timely, friendly, and professional manner
• Offered technical support for inquiries related to login credentials and payment problems.
• Approved profiles and ensure that photos submitted by new members are appropriate, legitimate, do not contain anything offensive, and comply with the site's rules.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.