2004
B.S. Mass Communication Major in Broadcasting
Philippine Christian University
More Info About Me
1. Exceptionally organized and dedicated with a positive attitude, dependable and highly motivated, and capable of completing multiple tasks, assignments, and projects on time.
2. I have excellent oral and interpersonal communication skills.
3. I am adaptable and thrive when working in a demanding environment.
4. I'm a competitive person, and workplace challenges excite me rather than stress me out.
5. I'm a Sales Expert, High-Level Customer Support, and Top-Tier Quality Analyst, with a proven track record of delivering high-quality results.
6. In every difficult situation, I see opportunities to learn, which will improve my skills and make me a valuable asset to any organization.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2012
-
2019
CSS Corp. Inc
(Quality Assurance Specialist)
• I assisted the organization in improving the quality of its operations by conducting real-time audits on over 150 agents in one campaign. Where each agent must be audited for four transactions per week.
• I handled RingCentral & Question and Answer website accounts.
• I was in charge of agent coaching, phone, chat, and email reviews, as well as training to identify areas for improvement.
• I managed client calibration, quality assurance meetings, project implementation, product training, and quality score presentations.
• I was in charge of analyzing DSAT, CSAT, and RCA reports as well as creating a high-quality presentation deck for client meetings.
2010
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2012
SITEL PH
(CSR, Transaction & Dispute Analyst)
• Handled customer services such as customer requests, complaints, card notifications (travel updates), and simple customer service issues.
• Verifying customer transaction disputes.
• Initiate a 3-way call to the merchant and customer before proceeding with dispute resolution.
• Supervising and filling dispute requests of the customer.
2008
-
2010
Contact Center. Com
(CSR & Product Specialist)
• Received inbound calls about a dietary product.
• Upselling products and subscriptions to the customer.
• Handled outbound calls from customers who requested to junk their old vehicles.
• Handled cold calling for grants, office equipment, and school tutorials.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.