2017
Bachelor of Science in Business Administration Major in Financial Management
Bulacan State University
More Info About Me
Hello! I am Sarah, your future Rockstar Virtual Assistant! I'm here to help your business grow and succeed. I’m an experienced Data Analyst who previously worked in the BPO industry under Verizon for North American clients for more than 5 years.
• Goal-oriented
• Organized
• Well-disciplined individual
During my past experience I've learn a lot of things:
• Made me flexible being able to excel being assigned in a team that puts the customer's satisfaction as a top priority.
• Broadened my perspectives and increased my coachability.
• I gained the expertise in effectively managing customer accounts.
Thanks to ProVA.PH, a top virtual assistance firm in the Philippines, I have obtained my certification as a General Virtual Assistant, and I strive to enhance my abilities every day to contribute to this field. My passion is to assist you in growing your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Time Management
Canva Pro
Email Management
Certificates
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My Experience and Education
2022
-
2023
Cami-seta.PH
(Social Media Manager https://www.facebook.com/camillestrendy - 1,8K Followers)
• Managing social media accounts including monitoring and responding to comments, messages, and reviews.
• Creating content ideas using Canva app for the page to increase its online presence and engagement and post on different social media platforms.
• Monitoring and analyzing trends and competitor performance
• Boost the content post to gain more customer and followers.
• Experience engaging on different social media platforms like Facebook, Tiktok and Instagram
2017
-
2022
ACCENTURE INC
(Data Analyst)
• Processing orders that have been received by email, including process orders, arranging shipments, handling customer service issues, and updating the profile of the customer account.
• Interacting with customers to answer questions via email and slacks about products, services, delivery options, and payment methods.
• Perform data entry and research in various systems
• Handling billing and payment issues.
• Answering questions about order status, shipment schedules, and product information to help resolve customer concerns.
• Reviewing order forms to ensure that all required information has been provided.
• Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions via chat and email.
• Consistent in exceeding the daily target.
2022
-
2023
SJ Kitchen
(SOCIAL MEDIA MANAGER https://www.facebook.com/sjkitchenph - (700 FOLLOWERS)
Managing social media accounts including monitoring and responding to comments, messages, and reviews.
• Creating content ideas using Canva app for the page to increase its online presence and engagement and post on different social media platforms.
• Monitoring and analyzing trends and competitor performance
• Boost the content post to gain more customer and followers.
• Experience engaging on different social media platforms like
2021
-
2022
San Rafael Bulacan House and Lot Best Deals
(Social Media Manager)
• Analyzing social media metrics to track the success of social media campaigns and making adjustments as needed
•Managing social media accounts including monitoring and responding to comments, messages, and reviews.
• Creating content ideas using Canva app for the page to increase its online presence and engagement and post on different social media platforms.
• Boost the content post to gain more customer and followers.
• Experience engaging on different social media platforms like
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.