2016
Hotel and Restaurant Services
Gateway Institute of Science and Technology
More Info About Me
I am a dedicated individual with a wide range of customer service abilities and experience that I have gained while working in the BPO sector for 8 years. Additionally, I am skilled at working under pressure, adjusting to changes, and competently performing a variety of responsibilities each day.
My Skills and Competencies
Real Estate Virtual Assistant
Lead Generation
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2022
PROVA PH
(General Virtual Assistant - Apprentice)
As an apprentice, I have an experience as a social media manager, a Facebook advertisements manager, a data entry, a product lister, and other administrative roles connected to being a productive virtual assistant.
2019
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2022
Nowcom
(Bilingual customer service representative)
I handled both inbound and outbound calls for a financial institution that provides auto loans. My duties include collecting payments, curing past-due accounts through payment arrangements or other viable solutions, and responding to questions or issues with the loan while upholding a high standard of customer service.
2016
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2019
Alorica
(Customer service representative / Subject Matter Expert)
I answered incoming calls for a Telecommunications company. My duties include providing excellent customer service while assisting consumers with their phone service. As a subject matter expert, I manage escalation calls, complaints, coaching sessions, and administrative work, and lead a team.
2014
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2016
Convergys
(Customer Service Representative / Sales)
I answered incoming calls for a telecommunications company. My duties include assisting customers with order tracking, responding to order-related questions, upselling, and closing sales based on the needs of the consumer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.