Highly motivated and versatile professional with extensive experience in marketing, administration, customer service, and entrepreneurship. Adept at managing operations, developing marketing strategies, and delivering exceptional customer service. Proven ability to work independently and collaboratively, with a strong commitment to driving business growth and efficiency.
Southern Leyte State University- Tomas Oppus
Accurately input and process sales invoices in QuickBooks to ensure timely and correct financial records
Monitor outstanding balances and follow up with clients regarding overdue payments to support effective cash-flow management
Coordinate daily dispatch operations, ensuring all items are prepared, scheduled, and released for delivery on time
Manage and reconcile petty cash, including tracking expenses, maintaining records, and preparing reimbursement summaries
Perform purchasing duties, including sourcing suppliers, requesting quotations, and procuring materials or items needed by the company
Assist customers with travel inquiries, bookings, and reservations for flights, hotels, and other services.
Handle cancellations, modifications, and refunds.
Provide information on travel options, policies, and promotions.
Resolve customer issues and complaints, ensuring a positive experience.
Upsell additional services like travel insurance or upgrades.
Greet clients and answer phone calls, providing information about services and availability.
Schedule, reschedule, and cancel appointments, managing the salon’s calendar.
Check clients in and out, process payments, and handle retail sales.
Maintain client records and manage inventory for salon products.
Keep the reception area clean and organized.
Communicate with staff about client needs and appointments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.