2017
BPE-SPE
Holy Cross of Davao College, Inc.
More Info About Me
I am Samantha, 25 yrs old, a freelancer from the Philippines. I've been in the Outsourcing/VA industry for more than 6 years. That's a combination of Administrative Assistance, Customer Service Rep, Cold Calling, Lead Generation, Data Entry, Transaction Coordinator, and a Social Media Manager.
I am a Goal-driven social media manager in handling social media accounts, offering creativity and a variety of services, including content writing, graphic design, and social media administration across social media channels to increase online presence.
I am a Proficient executive virtual assistant that is exceptionally organized and detail-oriented developed from hands-on progressive experience in the admin industry working on a variety of administrative jobs.
I'm passionate and professional about helping businesses, small or large, excel in their social media marketing and bring the brand to life. With my years of experience, I can help you connect with your current and future customers, represent your brand professionally and with fun on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have!
CONNECT WITH ME NOW!
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
General Administrative Assistant
Customer Service Representative
FB Ads Management
Search Engine Optimization
Cold Calling
Certificates
My Experience and Education
2018
-
2021
VXI Global Holdings
(Customer Service Representative)
- doing inbound/outbound calls
- managing incoming calls and customer service inquiries
- managing technical issues ( internet, tv and telephone )
- generating sales leads that develop into new customers
- identifying and assessing customer needs to achieve satisfaction.
2015
-
2018
AGRF Builders & Supply
(Administrative Assistant)
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
2020
-
2020
The Farmers Insurance Group
(Appointment Setter)
- finding out if potential clients are interested in products and services
- scheduling a time for Sales Representatives to meet with each potential client.
Sept 1, 2022
-
Present
Houston Floor Installation services
(Executive Assistant)
admin tasks
social media management (FB, Tiktok IG)
graphic designer
CSR | Follow up call to clients
2022
-
2022
Noah's Multicultural Family
(Data Entry)
Collecting datas that has done contacted by the setter
2022
-
2022
Kinetic Investment Australia
(Cold Calling)
Taking survey to a prospect client that would lead to a potential client
2021
-
2022
AE Creatives
(Lead Generation)
Looking/generating realtor leads from different platform that would lead to a potential client
2021
-
2021
MBS Solutions
(Customer Service Support)
2022
-
2022
Reviiv Light
(Social Media Manager & Customer Support)
Running company social media advertising campaigns.
Formulating high-quality visual content for each social media campaign.
Building a social media presence by maintaining a solid online presence.
Monitoring the company's brand on social media.
Building brand awareness by engaging relevant influencers.
Managing our online communities to ensure respectful and appropriate engagement.
Responding to comments on each of our accounts.
Overseeing customer service provided via social media.
Analyzing data to determine whether social media campaigns have achieved their objectives.
2022
-
Present
Five Star Team
(General Virtual Assistant)
Answer phone calls and respond to emails.
Schedule meetings with clients.
Manage travel plans for employees.
Update social media accounts.
Septemer 18, 2022
-
Feb 20, 2023
Domination Simplified
(Customer Service Manager)
Respond to customer inquiries
Focus on customer satisfaction
Develop policies and procedures
January 12, 2023
-
Present
Aman Singh LLC
(Executive?Personal Assistant)
Calendar and schedule management
Communication and correspondence
Travel arrangements
Meeting coordination
Information management
Relationship management
Project support
Office management
Social Media Management
My Services
Executive Assistant
Calendar and schedule management Communication and correspondence Travel arrangements Meeting coordination Information m
Customer Service Representative
Providing helpful information, answering questions, and responding to complaints.
General Virtual Assistant
Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Transaction Coordinator
Real Estate