I am Salvador Jr

About Me

Experience and skills that make me a valuable virtual assistant with over seven years of experience in customer service, I have honed my communication, problem-solving, and digital collaboration abilities. I am skilled in task management, coordinating complex projects digitally, and optimizing processes as a virtual team manager. My expertise in virtual collaboration and the ability to work independently makes me the perfect candidate to assist clients seamlessly as a virtual assistant.

Salvador Jr B Melgar
Manila, Philippines
esjay013@gmail.com
Freelancer
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My Skills and Competencies

Organization
Communication
Time Management
Problem-Solving
Discretion and Confidentiality
Adaptability
Anticipation
Emotional Intelligence
Proficiency in Office Suite
Calendar Management
Travel Coordination
Expense Management
Data Entry and Management
Meeting Coordination
Research Skills
Project Management

Certificates

Diploma in Office Administration Management
General Virtual Assistant
Executive Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
B.S. Information Technology

IT professionals who are able to perform installation, operation, development, maintenance, and administration of computer applications.

2008 - 2010
B.S. Criminology

Careers in police administration, corrections, scientific crime detection, jail management and penology, fire protection and industrial security.

2007 - 2008
B.S. Computer Engineering

Computer engineers apply principles from electrical engineering and computer science to design and analyze all hardware and software required for a computer system.

August 2020 - August 2024
Everise Philippines
(Team Leader)

Perform coaching and manage team performance.
Provide weekly performance updates to internal and external clients.
Prepare and distribute meeting agendas, minutes, and other relevant materials
HIPAA specialist who handles copay inquiries, explanation of their benefits, and prior authorization requests.
Provided administrative support, including answering phone calls, and responding to emails, and chats.
Processing a refill of the prescription, provide and explain the mail-order pharmacy.

August 2018 - August 2020
Angkas / Grab Philippines
(Freelancing)

Cab driver
Delivery of foods
Courier of purchase orders

March 2018 - August 2018
Convergys Philippines
(Technical support representative)

Perform troubleshooting steps to resolve the customer's issue with their device and service.
Upskill/Offer to have a tech service plan from Microsoft
Assist customers via Chat and do outbound calls for converting to Sales

March 2017 - July 2017
24/7.ai
(Technical Support Representative)

Perform troubleshooting steps with their internet service, and cable service.
Inform the customer about their billing and process a payment
Offer to upgrade their service and plan

July 2017 - March 2018
Telus Philippines
(Technical Support Representative)

Perform troubleshooting steps with their devices, and email service.
Guide the member on how they can set up their email to a different application
We do sales software to our customer

May 2015 - March 2017
Sitel Philippines
(Quality Assurance Resources)

Do scrubbing for detractors of the sites, share and provide insights that will help the overall site performance
Provide weekly performance updates to internal and external clients.
Do coaching for outliers of the quality scores
Processing an order via chat, email and phones.
Looking for alternative product that is currently out-of-stock
Provide the status of the order.

May 2014 - May 2015
Alorica Philippines
(Customer Support Representative)

Perform troubleshooting steps to resolve the customer's issue with their device and service.
Provide the status of their technician visit
Offer to upgrade their plan and services

My Services

Meeting Management

Meeting Planning and Coordination, Attendee Management, Action Item Tracking, Post-Meeting Follow-Up.

File Management

File Organization, Document Management, Data Backup, File Sharing, Document Creation and Editing.

Personal Assistant

Task Management, Event Coordination, Research and Analysis, Personal Concierge Services.

Travel Management

Comprehensive Itinerary Planning, Cost-Effective Booking, Travel Documentation, Concierge Services Emergency Support

Calendar Management

Strategic Scheduling, Conflict Prevention, Meeting Preparation, Time Blocking, Travel Coordination, Reminder System

Inbox Management

Comprehensive Inbox Organization, Strategic Prioritization, Effective Email Response, Subscription Management.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines
Email :
esjay013@gmail.com


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