I am Salvador Jr

About Me

A highly skilled Virtual Admin Assistant and former Team Leader with extensive experience in administrative support, customer service, and technical support. Proficient in team management, scheduling, insurance processing, and HIPAA compliance. Adept at troubleshooting, coaching, and streamlining operations to improve efficiency and customer satisfaction. Versatile, tech-savvy, and experienced in fast-paced environments across various industries.

Salvador Jr B Melgar
Manila, Philippines
esjay013@gmail.com
Freelancer
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My Skills and Competencies

Organization
Communication
Time Management
Problem-Solving
Discretion and Confidentiality
Adaptability
Anticipation
Emotional Intelligence
Proficiency in Office Suite
Calendar Management
Travel Coordination
Expense Management
Data Entry and Management
Meeting Coordination
Research Skills
Project Management

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
B.S. Information Technology

IT professionals who are able to perform installation, operation, development, maintenance, and administration of computer applications.

2008 - 2010
B.S. Criminology

Careers in police administration, corrections, scientific crime detection, jail management and penology, fire protection and industrial security.

2007 - 2008
B.S. Computer Engineering

Computer engineers apply principles from electrical engineering and computer science to design and analyze all hardware and software required for a computer system.

September 2024 - January 2025
Full time - Freelance/Self employed
(Virtual Lead Agent)

Act as one of the operations' supervisors, coaching and managing teamperformance.
Administrative work in providing reports to the CEO and Marketing Team.
Drafted and implemented training curriculum for the upcoming classes based on the data we gathered for 2024 inquiries.
Schedule a weekly meeting with the CEO to conduct a performance review of the CS Team.

October 2023 - August 2024
Part time - Freelance/Self employed
(Virtual Assistant)

SaleResponding to customer inquiries on our e-commerce websites through emails,chats, or reviews.
Monitor the product inventory in our CRM and report daily to the operations team.
Create a strategic approach to increase the Trustpilot rating from 2.3 to 3.8 scores.
Provide weekly and monthly reports based on the customers' inquiries to CEO and Operation Manager.

August 2020 - October 2024
Everise
(Team Leader)

Perform coaching and manage team performance.
Prepare and distribute meeting agendas, minutes, and other relevant materials.
Provide a weekly performance update to internal and external clients.
HIPAA specialist who handles copay inquiries, explains benefits, and processes prior authorization requests.
Provided administrative support, including answering phone calls, emails, and chat.
Processing a prescription refill, providing information about the mail-order pharmacy, and explaining its procedures.

March 2018 - August 2018
Convergys Philippines
(Technical Support Representative)

Perform troubleshooting steps to resolve the customer's issue with their device and service.
Upskill/Offer to have a tech service plan from Microsoft
Assist customers via Chat and do outbound calls for converting to SaleResponding

July 2017 - March 2018
Telus Philippines
(Technical Support Representative)

Perform troubleshooting steps with their internet service and cable service.
Inform the customer about their billing and process a payment
Offer to upgrade their service and planTelus

March 2017 - July 2017
24/7.ai
(Technical Support Representative)

Perform troubleshooting steps with their internet service and cable service.
Inform the customer about their billing and process a payment
Offer to upgrade their service and plan

May 2015 - July 2017
Sitel Philippines
(Quality Assurance Resources)

Do scrubbing for detractors of the sites, share and provide insights that will helpthe overall site performance
Provide weekly performance updates to internal and external clients.
Schedule a meeting with internal and external clients.
Do coaching for outliers of the quality scores
Processing an order via chat, email, and phone.
Looking for an alternative product that is currently out-of-stockProvide the status of the order.

May 2014 - May 2015
Alorica Philippines
(Customer Support Representative)

Perform troubleshooting steps to resolve the customer's issue with their device and service.
Provide the status of their technician visit
Offer to upgrade their plan and services

My Services

Meeting Management

Meeting Planning and Coordination, Attendee Management, Action Item Tracking, Post-Meeting Follow-Up.

File Management

File Organization, Document Management, Data Backup, File Sharing, Document Creation and Editing.

Personal Assistant

Task Management, Event Coordination, Research and Analysis, Personal Concierge Services.

Travel Management

Comprehensive Itinerary Planning, Cost-Effective Booking, Travel Documentation, Concierge Services Emergency Support

Calendar Management

Strategic Scheduling, Conflict Prevention, Meeting Preparation, Time Blocking, Travel Coordination, Reminder System

Inbox Management

Comprehensive Inbox Organization, Strategic Prioritization, Effective Email Response, Subscription Management.

Testimonials

Author

Connor

Thank you so much for your support this past year. You have been a crucial part of Artah's rapid growth, and it's been a joy to have you on the team. Wishing you all the best with your next project. Stay in touch X

Author

Rhian

Thank you so much for the invaluable help and support you've provided during your time with us. We couldn't have asked for a more friendly and lovely team member - good luck in your next project!

Author

Georgia

It's been such a joy working with you. Your positive attitude and quick response to the Artah customer base has been amazing and any brand is lucky to have you on your team. Wishing you all the best on your next adventure! xx

Author

Simon

Thank you so much for all the positivity and hard-work you've brought to your time here. We'll miss you!


Works

Longmont Living: Where Co...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines
Email :
esjay013@gmail.com


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