2012
Bachelor of Mass Communication
Far Eastern University
More Info About Me
Hi I'm Sahara and I'm obsessed with staying organized and making everyone's life easier.
It brings such genuine joy to my heart to take the burden off my loved one's shoulder, and I always do anything I can to enchance that. Work is no different. There aren't many things that can grow a company the way that trust and dependability can, and I pride myself in being so dedicated to both.
I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. My 10 years of work experience in different fields with focus on customer care, social media, planning, Task management, data entry, web research, Retention, A little bit background of sales and technical support. I am already an expert when it comes to profiling and excellent at de-escalating situations.
Aside from my work experience and academic qualifications, I can be assigned tons of jobs and be able to learn, adapt and complete tasks at a given time. I believe my hands-on experience in relevant fields will be well suited to meet your organization's goals.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Quantrics Enterprises Inc.
(Retention Specialist Tier 2)
- I support Canadian customers regarding their multiple Billing concerns about our product and services that we offer. Responsible for basic customer and team communication via e-mail, memos, voicemails,
- I got promoted to be part of Retention Saveback Team where I handled customers who already decided to cancel their services with us and our role is to retain customer from cancellation.
2022
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2022
DELIVERIGHT US
(General Virtual Assistant)
- My main role is to mediate between warehouse personnel, seller and consumer. I handle and communicate with drivers who are assigned to deliver the items that are having issues with locating or contacting customers and some due to weather conditions wherein they can’t be able to proceed with and requesting to reschedule the delivery date. With this instance, we have to make sure that we communicate it well with warehouse personnel, sellers and clients.
2018
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2018
Bibo Global Opportunity, Inc.-
(ESL Teacher)
- A tutor to students who do not speak English as a first language. I conduct lessons and create a pleasant learning environment, while taking students' differences and needs into account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.