2016
Bachelor of Science in Electronics Engineering
AMA Computer College
About Me
I am an enthusiastic and detail-oriented person with a strong work ethic and excellent communication skills. Being highly organized and self-motivated, I thrive in team environments and have a proven track record of exceeding expectations in various settings.
My natural curiosity and hunger for knowledge make me a fast learner, and I am always eager to take on new challenges and expand my skill set. I approach every task with a proactive and dynamic attitude, consistently finding innovative solutions to problems and delivering results even under tight deadlines. Whether working collaboratively or independently, I take pride in being dependable and trustworthy, and I am committed to delivering high-quality work that exceeds expectations.
My Skills and Competencies
Customer Service Executive
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Valley Technologies Pte Ltd.
(Customer Service Executive)
• Work from home (WFH) remotely in the Philippines to support Global business operations, in accordance with the Academy's SOP and policies Champion the Academy's Brand Guidelines and Customer Service Blueprint as the first touchpoint to clients
• Provide professional, prompt, and friendly support to customers and staff over the phone and text messages for matters such as attendance, billing, technical, curriculum, make-up classes, class transfers, or other inquiries
• Answer inbound messages and calls from clients
• Resolve the majority of client tickets and escalate high-level tickets to senior staff members or management
• Use cloud-based Customer Relationship Management (CRM) tools and Learning Management Systems (LMS) to manage internal and external support requests from customers and staff
• Prepare, compile, and maintain proper digital documentation for all classes and students
• Perform administrative and data entry tasks meticulously to ensure systems are updated
2020
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2022
Ai and Rb's Ticketing Services
(Social Media Manager)
• Posting on Facebook and Instagram
• Creating ads on Facebook
• Assist with implementing and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Engaging with followers
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools
• Creating campaigns to promote products or services
• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives
• Monitoring social media and company website metrics
• Sourcing images for social media content.
• Complete random tasks that are deemed necessary by the client.
2017
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2018
South Asia Investment Joint Stock Co., Vung Tau City, Vietnam
(Admin Assistant /Conversational Tutor)
• Prepare and deliver ESL lessons
• Help the director with office works that entails need for English either in terms of meetings or documents
• Answer, screen and process calls or emails which are in English for the director
• Handle requests for information and data
2018
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2020
TeleTech Customer Care Management Phils., Inc., Manila
(Customer Service Representative)
• Receive customer concerns over the phone and via chat
• Provide solutions in relation to products and services
• Sell products and recommend the products that will suit customers need
• Process orders through system tools
• Send reports on pending and submitted orders
• Tagged and allocate orders to be submitted
2015
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2017
TaskUs Inc
(Email Support)
• Develop strong customer relationships and are responsible to resolve queries of the customers through e-mail
• Build customer relationships as part of the sales process
• Manage and take ownership of the resolution process for all customer related issues
• Inform member of current promotions and new or updated products
• Maintain up to date knowledge and assimilates quickly to new promotional offers and programs
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.