2016
Bachelor of Science in Business Administration Major in Financial Management
University of Mindanao
More Info About Me
Experienced Customer Service Representative and Retail Sales Associate with over 5 years of experience working with Customer Care. Trained in project and time management with extensive knowledge, proven multitasking abilities, and fast-paced environments. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
GogoGrandparent
(Order taking)
Assisted customers in placing grocery orders and having them delivered to their houses. We also book rides for the customers if they want to be picked up and go to certain places.
2017
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2019
VXI Global Holdings BV
(Technical Support Representative)
2021
-
2021
Awesome OS
(Email Support)
Reach out to customers about the status of their order. We also provide alternative options if the inventory is low.
2019
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2020
Sutherland Global Services
(Billing and sales representative)
-Reviewed and solved account and billing discrepancies.
-Educate customers about the charges on their bill.
-Offer new sales to maximize service.
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.