2006
Bachelor of Science in Commerce - Major in Marketing
San Sebastian College - Recoletos, Manila
More Info About Me
If you need someone to help you manage your digital tasks and responsibilities, then look no further. I am a driven and motivated virtual assistant. I'm open to learn new things and adapt to the tasks with a positive mindset.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator/Content Writing
Certificates
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My Experience and Education
2015
-
2022
Concentrix Daksh Services
(Team Leader)
◉ Responsible for the day-to-day supervision of a group of call center associates, provide coaching and feedback to meet and exceed client expectations.
◉ Ensure service delivered to our customers meets contractual KPIs and financial expectations. Stay current on internal work processes, policies and procedures.
◉ Attend required manager development training and keep close communication with the client to monitor performance and provide feedback regarding service delivery issues
2013
-
2015
Concentrix Daksh Services
(Quality Lead Analyst)
◉ Evaluate levels of process and staff effectiveness to create and collaborate on execution of improvement action plans, and coordinate with process changes, participate in calibration sessions with the clients to streamline processes.
◉ Create and Generate reports via MS Excel and provide analysis on top areas of improvement and provide suggestions to the client.
◉ Provide coaching and feedback to agents to ensure process clarity and accuracy, develop and motivate quality performance, balancing customer satisfaction (CSAT)
2006
-
2013
Concentrix | Transcom Asia | AIG BPSI
(Customer Care Representative/Technical Support)
◉ I am an experienced customer service and support specialist. I am able to handle common inquiries on account, experience in supporting products such as insurance, internet services, cable TV services, mobile phones and devices, as well as digital media products and services.
My Services
Shopify Management
I help eCommerce business owners build or redesign their store and ensure all Shopify work is taken care of seamlessly.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator/Content Writing
Promote companies' products and services by developing copy for websites, social media, marketing materials.