2017
Bachelor of Arts Major in Philosophy
Polytechnic University of the Philippines
Excels as an adaptable, continuously learning financial leader!
Warm Greetings ! I am Ruzzel, a highly driven mom with big dreams, I strive for excellence in everything that I do and have a strong ethic. My passion for continuous learning and adaptability enables me to embrace new challenges and thrive in dynamic environments.
As an experienced and accomplished financial account team leader, I bring a wealth of experience and expertise to the table, empowering my team and clients with top-notch financial management solutions. With a proven track record of excellence in navigating complex financial landscapes, I lead by example, motivating my team to achieve remarkable outcomes.
My Skills and Competencies
Data Entry
Financial Analysis
Time Management
QuickBooks Online
Data Verification
Typing Speed
Certificates
My Experience and Education
2021
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2023
Telus International Philippines
(Team Leader ( Car Rental Account))
• I handled bookkeeping and data entry tasks, generated accurate financial reports, and conducted meticulous bank reconciliations.
• Managing accounts payable and receivable, I actively supported audits and tracked expenses
• I Handled complex customer inquiries and complaints that have been escalated from frontline sales representatives, demonstrating a high level of professionalism and customer service.
• Supervise and lead a team of escalation sales representatives, providing guidance, coaching, and support to ensure they effectively handle escalated customer concerns while achieving sales goals
• Analyze rental data and generate performance reports to identify trends, opportunities for improvement, and areas where the team can enhance efficiency and customer satisfaction.
• Collaborate with the management team to develop and implement marketing strategies to attract new customers and retain existing ones, contributing to the overall growth and success of the car rental account.
2017
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2021
Telus International Philippines
(Team Leader (Prepaid Debit/Credit Card))
• Analyze current and past financial data
• Respond promptly to customer inquiries and concerns via phone or email, providing solutions and assistance related to prepaid credit card accounts.
• Assist customers with account setup, activation, and verification processes for new prepaid credit cards.
• Guide customers through the card activation process and handle requests for card deactivation in case of loss or theft.
• Explain and help users manage their spending, set financial goals, and track their expenses effectively.
• Help customer to deposit their checks into their bank account and provide all transaction history.
2015
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February 2022
Center for International Trade Expositions and Missions (CITEM)
(Data Entry Specialist (Sales Encoder))
• Input sales-related data, including customer information, sales orders, invoices, and payments, into the company's database or CRM system.
• Assist the sales team by entering and updating customer details, tracking sales activities, and ensuring data accuracy in sales reports.
• Process sales orders, ensuring all details are accurately recorded, and follow up on any missing or incomplete information.
• Handle sensitive sales data with confidentiality and adhere to data protection policies.
July 2023
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October 2023
Digital Byte Financial Services Munich, Germany (Remote)
(Online Bookkeeper | Team Leader)
• I am responsible for ensuring that my team is properly organized and that all tasks are completed in a timely and efficient manner.
• I am responsible to double check their tasks as a bookkeeper before the deadline.
• Monitoring my team progress in their work and provide feedbacks and addressing any issues arise during our projects.
My Services
Email Management
Managing and responding to emails promptly and professionally
Data Entry
Accurate and efficient data entry into databases, spreadsheets and digital platforms.
Customer Service
Resolve customer issues, complaints, providing effective and exceptional service to ensure optimal customer satisfaction
Bookkeeping
Organizing financial data to ensure that financial records are accurate, updated and compliant with accounting standards