Bachelors of Science in Pharmacy
University of the Immaculate Conception
Hello, my name is Ruvy Arianna Figueroa, and I work as a Registered Pharmacist and Certified Healthcare Virtual Assistant. I was a pharmacist for three and a half years before becoming a virtual assistant.
I am self-motivated and disciplined, with the ability to effectively communicate and produce high-quality work. I am a firm believer in lifelong learning and am always eager to try new approaches to my job.
As a virtual assistant, I can do my job cheerfully and collaboratively to assist you, my clients, in achieving the success that they desire.
University of the Immaculate Conception
-Provide administrative and organizational assistance to clients
-Answer main line phone calls, regarding voicemails, scheduling, rescheduling, no-show, canceled, and follow-up appointments
-Managing schedules, handling client inquiries and complaints, and maintaining electronic health records (EHRs).
-Prior authorization submissions and medication refills
-Requesting medical records from other facilities
- Responsible for the day to day operation of the pharmacy
-Training new personnel in the policies and procedures of the organization
-Prepares weekly work schedule of staff and monitors workload statistics
-Ensures strict compliance of Returns policy of products in a timely manner
-Handles complaints from patients
-Attends to patient inquiries and request
-Performs Patient and Medication Counseling
-Performs other related duties which maybe assigned from time to time
-Reviews medication history profile
-Maintains organized filing of prescriptions
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.