2012
Bachelor of Science in Information Technology
AMA College
More Info About Me
A detail-oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. I offer exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
TMOBILE, RMS Collects Phils Inc IQOR, Angeles City
(Customer Service Representative)
• Discussed promotions, products, and anything pertaining to better and more satisfactory
service for the customer.
• Accurately verified information and updated information databases as necessary.
• Worked well in a fast-paced environment.
• Brought forth a service-oriented attitude dedicated to the customer experience.
2017
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2021
JP MORGAN CHASE, RMS Collects Phils Inc IQOR, Angeles City
(Collection Specialist)
• Settled any customer disputes in a professional and pleasant manner.
• Worked to ensure a positive and hassle-free customer experience.
• Worked with an impeccable attention to detail and a commitment to excellence.
• Carefully monitored customer account relationships through strategic financial analysis.
2016
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2017
AMAZON, Sutherland Global Service, Clark City
(Customer Service Representative)
• Identified and maximized sales opportunities, and increased customer retention rates.
• Maintained up-to-date knowledge of all retail promotions.
• Worked with a commitment to customer care and the Amazon mission.
• Helped to achieve increases in sales.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.