Bachelor of Science in Office Administration
Quirino State University
N/a
Quirino State University
• Processed customer transactions promptly, minimizing wait times.
• Learned about customer’s financial needs, established trust and opportunities resulting in quality customer service.
• Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Disbursed cash accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cashflow.
• Maintained friendly and professional customer interactions.
• Processed applications for new and closing of accounts.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.