2019
Bachelor of Secondary Education Major in English
Taguig City University
More Info About Me
Hello there!
I'm Ruthie, a committed Virtual Assistant with two years of practical experience delivering essential support.
Before this, I spent almost three years in the BPO Industry where I served as a Training Officer as I steadily progressed from a humble agent to a position marked by excellence.
Moreover, I'm actively involved in crafting digital content and overseeing my social media channels for fun and engagement, along with affiliate marketing endeavors.
I am very excited to leverage my diverse expertise to lend a hand and provide the support you require.
Let's collaborate and achieve our goals together!
My Skills and Competencies
Training and Development
Administrative Tasks
Data Analysis/Entry
Social Media Management
Content Creation
Photo and Video Editing
Communication
Customer Service
Graphic Design / Creativity
Time Management and Multitasking
Adaptability
Certificates
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My Experience and Education
April 2024
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To Present
OVA Virtual Philippines
(INTERNAL OPERATIONS ASSISTANT (Part Time))
Supports the company's day-to-day operations by managing and coordinating internal processes with the virtual staff, assisting with administrative tasks, and ensuring that organizational procedures are followed.
Responsible for the following tasks but are not limited to;
- Monitor Staff’s Attendance (Time In/Out, Leaves, Holidays, Overbreaks)
- Assist and manage Payroll Timesheets
- Rendered Overtime, Work Schedule adjustments, Absences, Lates, etc.
- Serves as a point of contact between the Virtual Assistants and the client
- Supports Virtual Staff and Clients for any concerns raised with tailored fit solutions and next steps to avoid escalations or termination through email, Skype/WhatsApp messages, meetings, or calls.
- Responsible for daily and weekly reports of each Virtual Staffs, ensuring accurate information and a reasonable productivity rate.
- Manage Hubstaff log-ins, screenshots, idle times, manual time tracking adjustment, etc.
- Conducts New Hire Orientation
2020
-
Present
Own Social Media Accounts
(DIGITAL CONTENT CREATOR)
Create engaging TikTok, Youtube and Facebook content highlighting products to drive sales and enhance brand visibility among the target audience
February 2024
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April 2024
We Access Global Australia
(DATA ENTRY (Admission Officer - Virtual Assistant ))
Supporting administrative tasks related to admissions processes virtually. My responsibilities encompassed a
diverse range of duties, including but not limited to:
Data Entry: Performing accurate and efficient data entry tasks, entering student information, application
details, and other relevant data into the admissions database with meticulous attention to detail.
Application Processing: I assisted in processing admission applications, reviewing documentation,
verifying credentials, and ensuring compliance with established admission requirements and procedures.
Correspondence Management: I managed email correspondence, responding to inquiries from
prospective students, providing information about admission procedures, deadlines, and requirements,
and offering assistance as needed.
2022
-
2024
CORE Restores
(LICENSED CLAIMS SPECIALIST (Virtual Assistant))
Collections and Administrative Tasks
Engaged in constant communication with insurance companies via calls, emails, and texts to check updates on payment status, offer assistance, explain defenses, and negotiate settlements within a reasonable agreement zone.
Scheduling check pickup, and viewing appointments by contacting homeowners via phone calls, mail, and emails, ensuring convenience and satisfaction.
February 2022
-
June 2024
Probe Group Philippines
(TRAINING OFFICER)
Develop and conduct training programs for new and existing employees (Upskilling, Process Updates, etc.)
Evaluate training needs and design effective training modules, including SOPs (Creating Standard Operating Procedures) and implementation of new tools.
Maintain training records and documentation in compliance with company policies.
Continuously assess and update training materials to ensure relevance and effectiveness.
Handles Best in Class (BIC) for Collection Trainers’ certification.
Facilitates Final Interviews for new applicants and existing employees for training internship
In charge of the training timesheet for payroll
Creates Assessments for newbies, tenured and managers for knowledge check
September 2021
-
June 2022
Probe Group Philippines
(CREATIVE TEAM LEAD - OFFSHORE)
Was promoted to Creative Team Lead Offshore while a Training Officer.
Creates newsletters, posters, comic strips, and other materials to foster interdepartmental connectivity
through quarterly dissemination of positive news, announcements, and timely updates.
May 2021
-
February 2022
Probe Group Philippines
(ASSOCIATE TRAINER)
Was promoted as an Associate Trainer after passing the probation period as an apprentice.
Same tasks and responsibilities as when I was an apprentice.
June 2020
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May 2021
Probe Group Philippines
(TRAINING APPRENTICE)
Assists in delivering training programs, develops instructional materials, and supports various aspects of the
training process.
Responsibilities include but are not limited to conducting training assessments, assisting with administrative
tasks related to training programs, such as scheduling training sessions, maintaining training records,
organizing training materials and resources, and participating in train-the-trainer sessions
September 2019
-
June 2020
Probe Group Philippines
(CUSTOMER EXPERIENCE EXECUTIVE)
Engage with customers via phone calls to manage and recover outstanding debts.
Utilize negotiation and communication skills to establish payment arrangements
Resolve customer inquiries or disputes regarding debts
Maintain accurate records of customer interactions and payments
Adhere to company policies and regulatory requirements in debt collection
Collaborate with team members to meet collection targets
Deliver exceptional customer service throughout the collection process
My Services
Operations Management
Supports the company's day-to-day operations by managing and coordinating internal processes with the virtual staff, ass
Instructional Design
Specialize in designing tailored programs to engage learners, maximize retention, and boost skill development.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.