2004
Computer Science
Adamson University
More Info About Me
My professional journey has taken me through various roles, from being a Document Specialist meticulously ensuring the accuracy of vital records to being a Customer Service Representative for renowned companies where I've handled queries and provided support for clients from the United States and Canada. These experiences have taught me the importance of attention to detail, active listening, and empathy in customer interactions.
On my academic journey, I embarked on a Computer Science degree at Adamson University, reaching the 3rd year level. Alongside this, I obtained my undergraduate and graduate degrees at Adventist University of the Philippines, which instilled in me a strong work ethic and a dedication to lifelong learning.
I've also ventured into technical roles, providing support for LG Electronics, troubleshooting appliances, and dispatching technicians as needed. Additionally, I've had the privilege of working as an Expediter for MOOG Control Corporation, managing inventories, ensuring quality control, and facilitating the smooth operation of assembly lines.
My commitment to excellence in everything I do, my ability to adapt to new challenges, and my unwavering dedication to my craft have been the pillars of my career. Now, I'm excited to bring my expertise and enthusiasm to your project. I look forward to collaborating with you and contributing to the success of your endeavors.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Adapthealth Campaign
(Document Specialist (Back-Office) at HealthyBos (Adapthealth and Sleepglad Campaigns))
Verify the validity and accuracy of received documents, ensuring no erasures and valid doctor signatures.
Contact patients to update and confirm the progress of their orders.
Communicate with doctors to confirm patient visits and current status.
Sleepglad Campaign:
Confirm patient receipt of new CPAP/BiPAP machines.
Communicate with patients about facial scanning technology.
Guide patients on the use of facial scanning links.
2020
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2022
One Evotech
(Customer Service Representative at E.H.I (Enterprise Car Rental))
Receive calls from customers in the United States and Canada regarding vehicle rentals.
Book car and truck rentals for customers.
Address customer inquiries about vehicles.
Ensure accurate customer information and explain rental guidelines.
Verify the eligibility of drivers and insurance coverage.
2018
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2020
Sitel Philippines Corp
(Technical Service Representative at LG Electronics)
Handle calls from the United States and Canada concerning LG appliances such as refrigerators, air conditioners, portable air conditioners, washing machines, and dryers.
Troubleshoot issues and dispatch technicians when necessary.
Escalate complex cases to higher operations.
Provide product information and assist customers in setting up and using their appliances.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.