Bachelor of Science in Information System
AMA Computer College of Las Pinas
Associate Degree / Senior High graduate
AMA Compute College of Paranaque
I am very energetic and punctual when it comes to work and able to manage my time properly on a daily basis. What I like the most about my personality is that I would always check if all tasks were completely done before I end my shift and I always double check if there are corrections needed to avoid any markdowns when it comes to quality. I’ve been working as a customer service representative for more than 3 years, a Social Media Manager/Social Marketing Coordinator for more than 1 year and it’s a field that I enjoy a lot and want to continue growing in. Mutual trust and respect are my top priorities with clients to ensure a successful growth in business.
AMA Computer College of Las Pinas
AMA Compute College of Paranaque
- Setting Strategic Direction
- Financial Oversight
- Leadership and Management
- Business Development
- Process Improvement
- Risk Management
- Communication and Stakeholder Management
- Performance Monitoring and Reporting
- Decision-Making
- Continuous Learning and Development
- Arranging client meetings and outlook calendar management
- Project calendar management
- Strategy Development
- Content Creation
- Social Media Monitoring
- Community Management
- Analytics and Reporting
- Pitch programs such as life design planner and brand success blueprint to clients who wants have great online presence
- Social Media Calendar Planning and Tracking
- Scheduling Content posts
- Answering Clients inquires/Customer Service
- Outbound calls to clients for follow up on overdue payments and monthly invoice
- Conducting client survey calls on how we provide cleaning services thru phone call or email
- Back-end tasks by sending monthly inspection reports to clients of the cleaning that partners do.
- 3 weeks project
- Manage and post contents on different social media platforms
- Assist client's inquiry through chat or emails
- Create contents ahead of time and schedule when to post a certain content
- Manage content calendar weekly
- Edit photos or videos thru different editing applications such as Canva
- Arrange zoom meetings to provide weekly reports
- In charge of the growth of the followers and engagements of the business
- Inbound and outbound calls to process life insurances and disability claims of patients
- Ability to make an outreach to doctor’s office and patients for confirmation of paper works needed
- Managed to finish 50-60 tasks or claims per day
- Been in the voice LOB for the first quarter
- Transferred to Chat support and Chat Support Hybrid
- Multi-skilled agent (Calls and Chat)
- Assist members with membership and online orders
- Top 1 agent for consecutive months
- Reaching above expectations for metrics on a monthly basis
- Selling chocolate chip cookies on social media
- Tracking daily sales and profit thru Google sheets or Microsoft excel
- Managing customers inquiry or feedback online
- Advertising and promoting our products
- Creating strategies on how we can attract consumers or clients on a daily basis
- Inbound and outbound calls to resolve customers issue regarding flights and booked tickets
- Offline task (Back Office) to make changes on their booked flights/hotels
- Manage to resolve passengers’ issue even on a rush and urgent situations
- Taught different kind of students, Korean and local students from Southville
- International School, SBCS, Montessori De Manila and other walk in Koreans
- Pure English communication skills, essay writing, reading & pronunciation, grammar, vocabularies
- Face to face-based interactions with students, one on one or group sessions
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Answer phone calls and respond to emails. Schedule meetings with clients. Update social media accounts
Process complaints and issues related to products or services. Help customers complete purchases, upgrades, and returns,