Hey I am Rupert

More Info About Me

I am a highly energetic and detail-oriented professional with strong time management skills. I take pride in ensuring all tasks are completed with accuracy before wrapping up my shift, always double-checking for any needed corrections to maintain high-quality standards. With around 4 years of experience in customer service and more than two years in social media management, I thrive in roles that allow me to engage with customers and create meaningful connections. I am passionate about continuous growth in these fields and believe that mutual trust and respect are key to building successful client relationships and driving business success.

Rupert Jan Peralta Isla
Las Pinas City, Philippines
rupertjanisla@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Graphic Design via Canva
Calendar Detailed Management
Social Media Management
Data Entry
Content Writing
General Virtual Assistant
Customer Service Specialist

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
September 2024
Bachelor of Science in Information System

AMA Computer College of Las Pinas

May 2018
Associate Degree / Senior High graduate

AMA Compute College of Paranaque

07/2024 - PRESENT
Paracosmic - part time
(Virtual Assistant | Customer Support)

- Managed customer inquiries via email, chat, and social media, ensuring timely resolutions.
- Handled Shopify operations, including product listings, inventory updates, and order processing.
- Managed refunds, exchanges, and customer concerns to maintain satisfaction.
- Assisted with email marketing, social media engagement, and promotional campaigns.
- Optimized e-commerce strategies through product bundling and upsells to boost revenue.

10/2024 - 02/2025
Partnerhero - Temporary Contract
(Customer Support Specialist - retail)

- Provided top-tier customer support via Gladly CRM, handling inquiries through email, chat, and phone.
- Assisted customers with order tracking, returns, exchanges, and product inquiries to ensure seamless shopping experiences.
- Processed and managed orders, refunds, and inventory updates using Shopify.
- Resolved escalations efficiently while maintaining a high customer satisfaction rate.
- Collaborated with internal teams to improve processes and enhance the overall customer journey.

03/2025 - PRESENT
L'Brise Paris - part time
(Customer Experience Specialist)

- Provided top-tier customer support via Gorgias CRM, handling inquiries through email & chat.
- Assisted customers with order tracking, returns, exchanges, and product inquiries to ensure seamless shopping
experiences.
- Processed and managed orders, refunds, and inventory updates using Shopify.
- Resolved escalations efficiently while maintaining a high customer satisfaction & productivity rate.
- Collaborated with internal teams to improve processes and enhance the overall customer journey.

02/2024 - 08/2024
R&J Korean Grill 199 Unlimited Samgyupsal
(Chief Executive Officer)

- Setting Strategic Direction
- Financial Oversight
- Leadership and Management
- Business Development
- Process Improvement
- Risk Management
- Communication and Stakeholder Management
- Performance Monitoring and Reporting
- Decision-Making
- Continuous Learning and Development

09-2022 - 01-2024
Starley Murray Live
(Social Media Manager | Social Marketing Manager)

- Arranging client meetings and outlook calendar management
- Project calendar management
- Strategy Development
- Content Creation
- Social Media Monitoring
- Community Management
- Analytics and Reporting
- Pitch programs such as life design planner and brand success blueprint to clients who wants have great online presence
- Social Media Calendar Planning and Tracking
- Scheduling Content posts
- Answering Clients inquires/Customer Service

08/2022 - 08/2022
One Janitorial Cleaning Company
(Virtual Assistant | Client & Partner Support Specialist)

- Outbound calls to clients for follow up on overdue payments and monthly invoice
- Conducting client survey calls on how we provide cleaning services thru phone call or email
- Back-end tasks by sending monthly inspection reports to clients of the cleaning that partners do.

07-2022 - 07-2022
Digi Smart Marketers
(Social Media Manager | Content Creator)

- 3 weeks project
- Manage and post contents on different social media platforms
- Assist client's inquiry through chat or emails
- Create contents ahead of time and schedule when to post a certain content
- Manage content calendar weekly
- Edit photos or videos thru different editing applications such as Canva
- Arrange zoom meetings to provide weekly reports
- In charge of the growth of the followers and engagements of the business

03/2022 - 07/2022
Genpact Alabang
(Customer Service Representative)

- Inbound and outbound calls to process life insurances and disability claims of patients
- Ability to make an outreach to doctor’s office and patients for confirmation of paper works needed
- Managed to finish 50-60 tasks or claims per day

02/2020 - 02/2022
Ibex Alabang
(Customer Service Representative)

- Been in the voice LOB for the first quarter
- Transferred to Chat support and Chat Support Hybrid
- Multi-skilled agent (Calls and Chat)
- Assist members with membership and online orders
- Top 1 agent for consecutive months
- Reaching above expectations for metrics on a monthly basis

2020 - 2021
JJ Delights
(CEO || Social Media Manager || Data Entry Specialist)

- Selling chocolate chip cookies on social media
- Tracking daily sales and profit thru Google sheets or Microsoft excel
- Managing customers inquiry or feedback online
- Advertising and promoting our products
- Creating strategies on how we can attract consumers or clients on a daily basis

04/2019 - 01/2020
IGT Solutions
(Travel Consultant/Customer Service Representative)

- Inbound and outbound calls to resolve customers issue regarding flights and booked tickets
- Offline task (Back Office) to make changes on their booked flights/hotels
- Manage to resolve passengers’ issue even on a rush and urgent situations

2018 - 2019
Knowledge Connection Tutorial Center
(English Tutorial Teacher)

- Taught different kind of students, Korean and local students from Southville
- International School, SBCS, Montessori De Manila and other walk in Koreans
- Pure English communication skills, essay writing, reading & pronunciation, grammar, vocabularies
- Face to face-based interactions with students, one on one or group sessions

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

General Virtual Assistant

Answer phone calls and respond to emails. Schedule meetings with clients. Update social media accounts

Customer Service Support

Process complaints and issues related to products or services. Help customers complete purchases, upgrades, and returns,


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Las Pinas City,
Philippines
Email :
rupertjanisla@gmail.com


Copyright © Myprofile.ph

Copy Right By Rupert Isla | ALL RIGHTS RESERVED