2009
Bachelor of Science in Hotel and Restaurant Management
Tertiary | ICCT Colleges Foundation Inc.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
CONCENTRIX
(Customer Service Representative “Tier 2”)
-Taking outbound and inbound calls for business to business concerns and transactions;
-Maintains database and inform clients by explaining procedure;
-Maintains and improves quality results by adhering to standards and guidelines;
-Sending email to clients while taking calls;
2016
-
2018
Results
(Sales / technical support representative)
-Taking inbound calls to initiate an assistance for their services;
-Run trouble shooting steps to resolves their issues;
-Scheduling an appointment for technician visit.
-Taking out bound calls to pitch sales.
-Sending outbound emails to small medium enterprise companies that can lead to a possible sales.
2012
-
2015
OUR HOME FURNITURE STORE
(Sales Man Specialist for Back Pain)
Demonstrate and explain products, methods in order to persuade possible clients. Also, Identifies interested and qualified Customers in order to provide them with additional benefits and information about what is orthopedic mattress.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.