2018
Diploma in Office Management Technology in Medical Office
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
More Info About Me
Hi! I’m Ruffa Mae Cristobal, with experience in the US Healthcare Account for 5 years. Always ensure the highest level of functionality and productivity in work. Adept in working with patient records, medical billing, and all aspects of healthcare administration in a fast-paced environment. Committed to utilizing my strengths and experience working in the healthcare system to support a smooth administrative process.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
HGS Offshore Staffing Solution
(Claim Specialist)
We are a project team, wherein we cater what’s the client request including Payment review, Posting adjustment and Claims follow up. Provides support (or coverage) for the Insurance Claims Representative(s) on Auto & General liability claim intake/initial processing as needed or as required. Obtain information necessary for a claim to be established in the claims system. Handle all inquiries from claimant, insured or medical provider regarding the status of a claim. Performing related data entry in proprietary applications. Enter new flood insurance claims and claim payments, review of all documentation including adjuster reports, engineer reports, underwriting alerts, inputting concise yet sufficient file documentation.
2021
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2023
Optum Global Solutions
(Collection Representative)
Contact insurance companies to check eligibility and benefits, claim follow-ups for denials and appeals via phone or online portals. Research, resolve, and prepare claims that have not passed the payer edits daily. Determine and initiate action to resolve rejected/denied invoices. Assist with other billing/collection duties, as needed
2019
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2021
Hinduja Global Solutions
(Customer Service Representative)
Answer incoming customer inquiries regarding coverage, benefits, and billing, and escalate issues to appropriate personnel. Answer incoming customer inquiries regarding coverage, benefits, and billing, and escalate issues to appropriate personnel.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.