2011
Bachelor of Science in Information Technology
AMA Computer University
Your Go-To Virtual Assistant for All Things Digital, Dull, or Disorganized.
Hi, My name is Ruffa. I'm 34 years old and from Quezon City, Philippines. I'm married and blessed with two beautiful kids.
I am a graduate of Bachelor of Science in Information Technology. To prepare for this career path, I completed a General Virtual Assistant training program where I gained essential skills and knowledge. I also bring with me a solid background from my previous roles as an Administrative Assistant, Sales Secretary, Service Clerk, Customer Service Lounge Attendant, and IT Staff. These experiences have strengthened my organizational, technical, and communication skills. My top skills include Social Media Management, Email and Appointment Management, as well as Data Entry and Online Research.
Let’s work together to simplify your day, so you can focus on growing your business and see if we're the right fit!
My Skills and Competencies
Graphic Design
Email Management
Social Media Management
Research Tasks
Data Entry
Content Creator / Writing
Certificates
×
![]()
My Experience and Education
2016
-
2022
Western Appliances / Marketing
(Service Clerk)
-Handle various clerical duties such as creating reports and managing files, answering phones, and preparing documents.
-Assisting customers with their needs such as scheduling for service items to suppliers, processing transactions of surveys and installation of Air-conditioning, and maintaining a positive customer experience
2015
-
2016
Autre Porte Technique Global Inc.
(Admin Assistant)
-Communication and correspondence, scheduling and organization, record keeping and data management, and general administrative support
2014
-
2015
Wheels Inc. - Hyundai
(Sales Secretary)
-Handling communication (emails, calls), managing schedules, preparing documents, creating sales reports, organizing files, and assisting with sales-related tasks (invoicing).
2012
-
2013
National Disaster Risk Reduction Management Council (NDRRMC)
(I.T Staff)
-Responsible for maintaining and supporting an organization's computer hardware, software,
network, and other IT systems
-Installing and configuring new equipment, troubleshooting technical problems, providing user
support, managing accounts, and monitoring system performance.
2011
-
2012
Ayala Malls Trinoma
(Customer Service Lounge Attendant)
-Answering to customer inquiries, phone calls
-Welcoming guests, Monitoring guest who enters, Managing amenities, resolving issues and maintaining an excellent environment that reflects the company's high standards.
My Services
Graphic Design
Design logos, business cards, brochures, posters, web banners, blog images, Social media posts, YouTube Thumbnails.
Email Management
Filter emails and managing spam, answer customer service emails, send email reminders and newsletters.
Web Research
Competitor research, product research, and other researching tasks to create a digestible summary
Appointment Management
Set appointment, manage calendar, make meeting arrangements, Send reminders/follow-ups for important meeting and events
Social Media Management
Scheduling, Creating, Updating Social Media Content Accounts. Manage inbox, moderate comments and reviews.
Data Entry
Data entry in Word, Google Docs or CRM systems, create spreadsheets, PowerPoints and PDFs, create and update reports
Content Creator / Writing
Write engaging captions for Instagram, Facebook, Website etc., Create short scripts for YouTube, TikTok, Reels.