2013
Bachelor Science in Hotel, Restaurant, and Tourism Management
Visayas State University
More Info About Me
I’m Ruby Allego, married, and no kids yet. I was a Banker for 10 years and 2 months; 5 years as Customer Service Representative-Teller, 2 years as CSR-New Accounts, 2 years as Regional CSR, and 1 year as Bank Junior Manager on the same bank. During my time as a banker, I received numerous awards, like AXA TOP PVI Referrer, MBTC TOP 1 BOO Referrer of FAMI for 2 consecutive months this year, Top Leads for Car and Home Loan Referrer, Top MCC Referrer. Thus, I also received compliments from colleagues and clients for providing excellent customer service and good personality. On my days off, I enjoy selling clothes online through live streams or posting on my social media, as well as selling my own beauty skincare products with Be You Cosmetics Skin Care Products Trading. However, I decided to resign last September 19, 2024, to focus on starting a family, as I’m hoping to get pregnant soon while exploring remote job opportunities.
Aside from mentioned above, I really love traveling, especially with my family, because I want them to experience new destinations, create lasting memories together, and enjoy local food delicacies during our adventures. In connection with our travels, I really love capturing photos and editing short videos as keepsakes. During high school, I had a band called Titanium, where I was the bass guitarist. I still love to play guitar in my free time, or play badminton and even watching action movies.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
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2014
Roble Shipping Inc
(Freight Teller)
* Process freight transactions, including booking shipments, generating shipping labels, and handling documentation.
Offer accurate freight rate quotes to customers based on shipment details, including weight, dimensions, and destination.
* Handle payment transactions for freight services, ensuring accurate billing and receipt issuance.
* Prepare and manage necessary shipping documents, such as bills of lading, customs forms, and invoices.
* Monitor and track shipments to provide updates to customers regarding the status and delivery of their freight.
Address and resolve any issues or discrepancies related to freight shipments, including delays, damages, or lost items.
* Ensure all shipments comply with industry regulations, safety standards, and customs requirements.
* Maintain accurate records of all freight transactions, customer interactions, and shipment details in the company’s database.
* Work closely with other departments, such as logistics, operations, and sales, to ensure efficient freight movement and customer satisfaction.
2023
-
2024
Metropolitan Bank and Trust Company
(Junior Assistant Manager (Branch Operation Officer))
Knowledgeable in banking regulations and compliance standards, including anti-money
laundering (AML) and know your customer (KYC) requirements.
Experience in building and maintaining relationships with clients, understanding their financial
needs, and providing tailored solutions.
Ensuring the branch complies with bank policies, procedures, and regulatory requirements,
including risk management and security protocols.
Ensuring high levels of customer satisfaction by addressing inquiries, resolving issues, and
providing financial advice.
Good in verbal and written communication abilities, essential for conveying complex financial
information clearly to clients and colleagues.
Manage projects efficiently, from planning and execution to monitoring and evaluation, often
involving cross-functional teams.
Overseeing daily operations and managing branch staff, including replying to various emails,
client inquiries, and telephone calls.
2019
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2023
Metropolitan Bank and Trust Company
(Regional Customer Service Representative)
Provide high-quality service, addressing customer inquiries and concerns with professionalism
and empathy.
Experience as the reliever of bank employees (teller/new accounts) across various branches in
MBTC area 1 which involves staffing strategies to ensure that branches are adequately covered
when employees are absent due to vacations, illness, or other reasons.
Strong verbal and written communication skills to effectively explain banking products and
services, as well as to listen actively to customer needs.
Capability to identify issues quickly and provide effective solutions, ensuring customer
satisfaction.
In-depth understanding of the bank’s products and services, including accounts, loans, and
investment options, to assist customers effectively.
Identify opportunities for cross-selling or upselling banking products based on customer needs.
Opening various new accounts and managing time efficiently to handle multiple customer
interactions and various tasks.
Expertise in banking transactions (cash deposit, encashments, and withdrawals) while resolving
conflicts or complaints calmly and effectively, maintaining a positive customer experience.
Familiarity with banking software, and digital banking platforms.
Work collaboratively with colleagues and other departments to ensure seamless service
delivery.
Understand relevant banking regulations and policies to ensure compliance in customer
interactions.
2014
-
2019
Metropolitan Bank and Trust Company
(Customer Service Representative (Teller / New Accounts))
Provide excellent service to customers, addressing inquiries, resolving issues, and offering
information about bank products and services.
Process a variety of financial transactions, including deposits, withdrawals, transfers, bills and
loan payments accurately and efficiently.
Maintain an accurate cash drawer, manage cash flow, and ensure proper handling of currency
and coin.
Assist customers with account-related services, such as opening new accounts, closing accounts,
and updating account information.
Maintain accurate records of transactions and ensure compliance with banking regulations and
policies.
Monitor transactions for any signs of suspicious activity and report any discrepancies or fraud to
the appropriate authorities.
Promote and sell bank products and services, such as savings accounts, loans, and credit cards,
to meet customers' financial needs.
Work closely with other bank staff to ensure smooth operations and assist in various banking
functions as needed.
Adhere to all banking regulations, policies, and procedures to ensure a secure and compliant
banking environment.
Occasionally, assist in training new tellers or staff on procedures and customer service
standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.