2014
Information Technology (BOIT)
AMA Computer University
More Info About Me
I am a proactive, enthusiastic, and self-motivated person who understands the importance of customer service and who has substantial experience in customer relationship management. I have the expertise to deliver the best results to my clients. In all the roles that I have held, I have fostered strong relationships with customers and strategic associates.
I have been in the BPO industry for more than six years. I used to work as an outbound agent for Dynata Global and eventually was promoted to Quality Assurance Supervisor. I also worked as a Virtual Assistant with Noelle Randall Coaching, where I assisted Operations Manager and Coaching Executives to fulfil the duties for Coaching Support, Student Support and Accounting Support. I am proficient in using these tools: Slack, Google Calendar, CRM, MS Office, Wordpress, Canva, and Zoom. I am open to learning more than anything.
My Skills and Competencies
Social Media Manager
Graphic Design
Data Entry
Content Creator
Facebook Ads Management
Professional Virtual Assistant
Certificates
My Experience and Education
2022
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2023
Noelle Randall Coaching (Real Estate Mentorship)
(Virtual Assistant)
I assist in growing the Noelle Randall Coaching department by supporting the students, Real Estate coaches, and management. I set appointments, handle queries via phone, email, and general correspondence using CRM tools such as GoHighLevel, Google suites, Zendesk, Zoom app, and other means for communicating our leads and members online.
2019
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2022
Dynata Global (Formerly known as SSI Phils)
(QA Supervisor | Call Center Trainer)
My main task was to coach phone agents and do live monitoring to ensure all calls have excellent qualities and Quality Assurance rules set by the company were followed.
2016
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2019
Survey Sampling International (SSI Phils)
(Market Researcher | Call Center Agent)
I call people across the United States via phone call and conduct research studies such as Customer satisfaction surveys, Political surveys, and Brand awareness studies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.