2019
Bachelor of Science in Information Technology
Pamantasan ng Lungsod ng Valenzuela
More Info About Me
As a skilled and dedicated professional, I bring a keen eye for detail and a passion for continuous improvement. My collaborative approach and strong communication skills have consistently led to successful outcomes. I thrive in dynamic environments, quickly adapting to new challenges and driving positive change. Ready to use my expertise to help your team succeed, I’m excited about taking on new opportunities that encourage growth and innovation.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Evoke
(Online Gaming and Sportsbook agent (SME))
- Offers proactive support to address errors, mistakes, and technical faults.
- Support players in understanding promotions, loyalty programs, and terms and conditions.
- Conduct verification in accordance with established procedures to detect and address fraud, anti-money laundering (AML), and potential risks.
2021
-
2022
VXI Global Holdings B.V.
(Technical Service Representative)
- Managed call flow and responded to technical support needs of customer.
- Troubleshoot and adjusted correct potential TV, phone and internet problems
- Ensure a positive experience by providing the right customer solution
2019
-
2021
Concentrix
(Customer Service Representative)
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in a friendly, efficient manner following outlined steps of service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.