2018
BS in Business Administration Major in Marketing Management
Pamantasan Ng Cabuyao
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Teletech
(Chat Associate I)
• Acquire and validate data required by the client from primary and secondary resources through the designated system or as prescribed by the clients.
• Verifies customer and account data by reviewing its account, selfie presented and documents submitted.
• Determine and escalate high risk triggers and other potential risk findings, maintain the accurate and complete data and documents into our customer databases.
• Resolve customer’s inquiries and requests arising from the conversation that you had with the client and seek help with the supervisor if necessary.
• Replying to all incoming messages in a creative and courteous fashion.
• Identifying customer’s additional needs and support or any upgrade regarding the service.
• Engage the customer to keep them online and chatting as long as possible.
• Resolve issues with patience and understanding.
• Ensuring that the customer requests are handled in an appropriate and timely manner with the help of various client-based tools and applications.
• Request for document and other information for clarification from the client’s customers for the application to proceed.
• Cashier
2018
-
2022
Mercury Drug Corporation
(Blank)
• Provides a positive customer experience with fair, friendly, and courteous service.
• Resolve customer complaints, guide them and provide relevant information.
• Ensure all transaction run smoothly and maximize customer satisfaction
• Track transactions on balance sheets and report any discrepancies.
• Computing sales and customers at the end of the day.
• Prepare, submit and analyze necessary reports to be submitted on a daily, weekly or monthly basis.
• Cross sell products and introduced new ones especially company-owned.
• Provide patients and customers with necessary information about their prescriptions, medications, and products.
• Liaise with healthcare providers to ensure accuracy of prescription information.
• Receive and input prescription information into system.
• Restocking shelves with medications and other pharmaceutical supplies.
• Exhibits polite and professional communication via telephone and text messages.
• Dispense prescribed medicines with the assistance of registered pharmacists
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.