2014
Bachelor of Science in Information Technology
STI College Gensan
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
Gov+ Company (EIN PLUS LLC) - WAH
(Validator/Email)
Validating passport applications. Checking the documents submitted for passport applications.
2024
-
2024
RG26 Technologies - WAH
(Phone & Email Support)
Assisting cx from the US and Canada for booking a tow and roadside services.
Task including processing payment, checking locations, etc.
2021
-
2022
Concentrix Daksh Services Phil. Corp - WAH
(Chat & Email Support)
Assisting teachers from the UK about the systems they used
in marking exam papers and providing information's about meetings,
payments, and contracts.Assisting students from the UK about their
school certificates, how to make an application, how to use the website
and providing information's such as the payments, time frames and other
course related information's.
April 2019
-
May 2021
EPERFORMAX CONTACT CENTERS & BPO Program
(Analyst-SME/CSR)
*Handling cases between the seller and buyer, deciding
or closing the case in favor of either one of the parties.
Escalating the issue by following the process of the
system used.
*Make customer understand the policy and situations of
the case according to company's judgments and
regulations.
*Assisting customers with their phone bills such us
payments, deadlines, contracts and promotions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.